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- Tasks: Manage customer interactions and track aircraft component repairs efficiently.
- Company: Join a friendly component repair company with a focus on aviation excellence.
- Benefits: Enjoy profit sharing, overtime pay, 29 days holiday, and career development opportunities.
- Why this job: Be part of a supportive team that values outstanding customer service and skill development.
- Qualifications: Experience in Aviation MRO and proficiency in IT, especially Aerotrac, is essential.
- Other info: Permanent position with a relocation to Braintree in Autumn 2025.
The predicted salary is between 30000 - 42000 £ per year.
JMC Aviation are working with a component repair company based in Saffron Walden (relocating to Braintree in Autumn 2025), looking to recruit a new Commercial Administrator to join their team. This client specialises in component repairs for a wide range of commercial aircraft from electrical to mechanical and interior to welding. The company offers a warm welcoming environment with a great team environment, aiding their employees in honing their skills providing outstanding customer service. This is a Permanent Position based in Saffron Walden (relocating to Braintree in Autumn 2025). 40x hours per week, working days – 08:00-16:30. Salary and Benefits * Annual Profit Share Scheme * Overtime paid at 1.5 times hourly rate * 29 days holiday including Bank Holidays * 40-hour week Monday to Friday * Working hours: 8:00-16:30 * Nationally recognised Training provided and career development opportunities * Company Uniform Provided and all necessary PPE * Employee Assistance Programme The Role The role holder will report to the Commercial Manager and the primary purpose of the job will be to act as the first point of contact for customers to manage, track and progress the maintenance and repair of their airline components from arrival at the facility to their safe return in order to maximise the efficiency of our operation and deliver the highest standards of customer service. Other duties involve: * Regular liaison with customers to manage, track and progress the maintenance and repair of airline components * Produce accurate estimates for repair orders including all labour and materials required and record via Aerotrac * Produce reports via Aerotrac for customers, weekly tracking their repair orders and their status * Checking and chasing customer repairs against agreed delivery deadlines * Seek timely approvals to maximise production capacity * Respond to questions and queries by customers relating to their repair orders * Liaising with production and customers to drive throughput of work * Provide to customers honest appraisals of delivery times through regular updates * Build rapport and trust with customer base through consistent high quality service levels In order to be successful in this role the Commercial Administrator will need to demonstrate the following skills and attributes: * Experience within a similar role in an Aviation MRO * IT literate with knowledge of Aerotrac * Good communicator, negotiator and customer focused If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details. Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role. For this opportunity JMC Aviation Ltd is acting as an employment agency
Commercial Administrator employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Administrator
✨Tip Number 1
Familiarise yourself with Aerotrac, as it's a key tool for the role. Consider taking an online course or watching tutorials to get a good grasp of its functionalities, which will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practise how to effectively manage customer expectations and provide updates, as this is crucial for building rapport and trust with clients.
✨Tip Number 3
Research JMC Aviation and their operations in the aviation MRO sector. Understanding their specific services and customer base will help you tailor your conversations and demonstrate your genuine interest in the company during any interactions.
✨Tip Number 4
Network with professionals in the aviation industry, particularly those who have experience in MRO roles. Attend relevant events or join online forums to gain insights and potentially get referrals that could strengthen your application.
We think you need these skills to ace Commercial Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aviation MRO roles. Emphasise your skills in customer service, communication, and any familiarity with Aerotrac, as these are crucial for the Commercial Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences align with the role's requirements and express your enthusiasm for working in a team-oriented environment.
Showcase Relevant Skills: In your application, clearly outline your IT literacy and any specific software knowledge, particularly Aerotrac. Provide examples of how you've successfully managed customer relationships and tracked orders in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Commercial Administrator role.
How to prepare for a job interview at JMC Aviation
✨Research the Company
Before your interview, take some time to learn about JMC Aviation and their operations. Understanding their focus on component repairs for commercial aircraft will help you tailor your responses and show genuine interest in the role.
✨Familiarise Yourself with Aerotrac
Since knowledge of Aerotrac is essential for this position, make sure you brush up on your skills with this software. If you have experience using it, be prepared to discuss specific examples of how you've used it in previous roles.
✨Demonstrate Customer Service Skills
As a Commercial Administrator, you'll be the first point of contact for customers. Prepare to share examples of how you've successfully managed customer relationships and resolved issues in the past, highlighting your communication and negotiation skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
