At a Glance
- Tasks: Supervise street operations, ensuring top-notch service and customer satisfaction.
- Company: Join a dynamic transport operations team focused on excellence.
- Benefits: Competitive pay, career growth, and a chance to make a difference.
- Other info: Opportunity to develop leadership skills in a fast-paced environment.
- Why this job: Be the face of our service, enhancing travel experiences for everyone.
- Qualifications: PCV licence, knowledge of drivers’ hours, and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an on street Service Delivery Supervisor to join our transport operations team. As part of the operations team, the on street Service Delivery Supervisor is responsible for monitoring services and taking decisions to ensure the business delivers at the highest standards by overseeing all operational activity relating to drivers and vehicles in service. They also play a significant part in delivering impeccable customer experience, as well as service management, revenue protection and event/incident management.
Responsibilities of the role:
- Work as a part of our current team, delivering a first class travel experience whilst maintaining the highest level of customer satisfaction.
- Liaise with and remain at all times in close communication with the Operations team.
- Monitor services making sure vehicles are compliant with service registration and where required take appropriate decisions to manage headway.
- Undertake general observations of services including timings, loadings and staff welfare.
- Report and document road/street furniture defects and liaise with the Local Authority for repair.
- Manage on-street diversions/incidents/accidents liaising with internal departments and external agencies.
- Manage vehicle defects, liaising with the driver, Operations and Engineering to ensure proper and accurate recording, where possible rectifying issues on street.
- Undertake other duties as required, covering roles such as, but not limited to, driving, Incident Response and assisting within the transport operations team.
- Work with Operations to understand and maintain an awareness of agreed KPIs.
- Carry out on board vehicle checks ensuring vehicle roadworthiness, cleanliness and driving standards are all to the required standard.
Requirements for the role:
- PCV licence holder with up-to-date CPC record.
- An excellent knowledge of drivers’ hours’ rules and their application.
- A thorough knowledge of the JMB network and local geography including relevant bus stops, and diversion routes.
- Ability to assess risks, prioritise actions and solve problems logically and safely.
- Good organisational skills and the ability to multi-task.
- Comprehensive knowledge of the road network within the operating territory.
- Previous supervisory experience (desirable).
On Street Service Delivery Supervisor in Newmains employer: JMB Travel Ltd
Join our dynamic transport operations team as an On Street Service Delivery Supervisor, where you will play a crucial role in ensuring the highest standards of service delivery and customer satisfaction. We pride ourselves on fostering a collaborative work culture that values employee growth, offering opportunities for professional development and training in a supportive environment. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a commitment to community engagement, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land On Street Service Delivery Supervisor in Newmains
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like JMB Travel Ltd.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by JMB Travel Ltd. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace On Street Service Delivery Supervisor in Newmains
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at JMB Travel Ltd, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at JMB Travel Ltd and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into JMB Travel Ltd. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at JMB Travel Ltd
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at JMB Travel Ltd.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to JMB Travel Ltd.
