At a Glance
- Tasks: Coordinate maintenance activities and ensure top-notch service delivery.
- Company: Join a dynamic team focused on safety and efficiency.
- Benefits: Full-time hours, Monday to Friday, with opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Be the vital link between customers and technicians, making a real difference.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
Full Time, Monday to Friday, 08:00 - 17:00
The Role
As a Service Coordinator, you'll manage both scheduled and unscheduled maintenance activities, ensuring compliance with safety, regulatory, and contractual requirements. Acting as a key link between the Service Controller, Service Administrator, technicians, and customers, you'll help drive efficiency, service quality, and operational performance.
Requirements
- Proven experience in service coordination, fleet management, or engineering support
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Knowledge of maintenance planning, compliance, and job closure processes
- Proficiency in Syrinx, Excel, and scheduling systems (or ability to learn quickly)
- Commitment to safety, quality, and continuous improvement
Key Responsibilities:
- Maintenance Planning & Coordination: Schedule and deliver planned, reactive, and emergency maintenance while maintaining accurate job records
- Breakdown & Emergency Response: Respond quickly to breakdowns, maintain a maximum 120-minute emergency response, and prioritise safety
- Resource Allocation & Inventory Support: Allocate technicians, tools, and parts efficiently; maintain accurate logs in Syrinx
- Customer Communication & Service Delivery: Act as the main point of contact for customers, provide updates, and ensure high satisfaction
- Health, Safety & Environmental Compliance: Ensure all activities meet HSEA requirements, log incidents, and conduct audits
- Data & Systems Management: Maintain real-time service records, conduct audits, and ensure contract compliance
- Performance Monitoring & Continuous Improvement: Track KPIs, analyse trends, and implement corrective actions
- Leadership & Team Support: Support, mentor, and promote development among technicians and staff
Service Coordinator in Cwmbran employer: JM Selection
As a Service Coordinator with us, you'll thrive in a dynamic work environment that prioritises safety, quality, and continuous improvement. We offer a supportive culture that encourages professional growth through mentorship and training opportunities, ensuring you can develop your skills while contributing to our commitment to exceptional service delivery. Located in a vibrant area, our company provides a collaborative atmosphere where your contributions are valued, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Cwmbran
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JM Selection and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JM Selection!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JM Selection keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Coordinator in Cwmbran
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JM Selection:This is your chance to really connect with the team at JM Selection. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JM Selection
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JM Selection.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JM Selection that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JM Selection. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
