Monday-Friday | 8:00am-5:00pm
JM Selection is hiring for one of the UK's leading providers of construction equipment sales, service and support. As authorised dealers for SANY Construction Equipment and Thwaites Dumpers, we are committed to delivering outstanding aftersales support that maximises customer uptime and machine performance.
Due to continued growth, we are looking to recruit an organised and proactive Aftersales Co-ordinator to join our team in Cwmbran.
This is a key customer-facing role responsible for coordinating service activities, supporting engineers, managing customer enquiries and helping ensure machines remain operational, compliant and productive.
The Role
Working closely with customers, engineers, parts personnel and management, you will be responsible for:
Coordinating planned maintenance, servicing and repair activities
Scheduling field service engineers and workshop resources
Managing customer service enquiries and maintenance requests
Supporting machine breakdown and emergency response activities
Monitoring work in progress and ensuring service commitments are achieved
Assisting with warranty administration and manufacturer claims
Coordinating parts availability with service requirements
Maintaining accurate records within business systems
Supporting service invoicing and job closure processes
Ensuring customers receive regular updates on machine status and repair progress
Supporting continuous improvement initiatives across the aftersales department
About You
You may currently be working as a:
Aftersales Co-ordinator
Service Co-ordinator
Service Administrator
Maintenance Planner
Warranty Administrator
Fleet Co-ordinator
Plant Service Controller
Customer Support Co-ordinator
To be successful in this role, you will have:
Excellent organisational and planning skills
Strong communication and customer service abilities
Experience coordinating service, maintenance or engineering activities
Good IT skills, includin...
After sales co-ordinator in Cwmbran employer: JM Selection
At JM Selection, we pride ourselves on being an excellent employer, offering a dynamic work environment in Cardiff where our Supply Planners can thrive. With a focus on professional development and progression, we foster a collaborative culture that values strong supplier relationships and effective teamwork, ensuring our employees feel supported and empowered in their roles. Join us to be part of a dedicated procurement team that values your expertise and offers a competitive salary alongside opportunities for growth.
