At a Glance
- Tasks: Manage service delivery and improve customer satisfaction across IT services.
- Company: Dynamic tech company based in Cardiff with a focus on innovation.
- Benefits: Competitive salary, pension, private medical cover, and life assurance.
- Other info: Opportunity for career growth and working with diverse stakeholders.
- Why this job: Join a collaborative team and make a real impact on service delivery.
- Qualifications: 4+ years in IT Service Delivery with strong communication skills.
The predicted salary is between 31950 - 39050 £ per year.
Our client is looking for an experienced Service Delivery Professional to join its Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and Europe.
The successful candidate will be responsible for creating, negotiating, implementing, monitoring and improving Service Level Agreements (SLAs), as well as helping to ensure customer requirements are reflected within service and supplier contracts. You will work closely with customers, suppliers and internal technical teams to ensure services are delivered effectively and continuously improved.
Key responsibilities include:
- Developing and maintaining Service Level Agreements (SLAs)
- Understanding customer requirements and translating these into effective service processes
- Coordinating technical teams and suppliers to ensure agreed service levels are achieved
- Monitoring service performance and analysing SLA/contract performance
- Leading regular customer service reviews and producing performance reports
- Identifying opportunities for continual service improvement
- Supporting ITIL-based service management initiatives
- Managing communication around major incidents and supporting recovery activities
- Supporting contract renewals and commercial discussions with suppliers
- Managing supplier relationships and performance
- Working with UK and European stakeholders across service delivery, technical and commercial functions
- Supporting project activity and service improvements where required
About You
We’re looking for someone with a strong background in IT Service Delivery, Managed Services or Service Management, with experience working directly with customers and suppliers. You should have:
- At least 4 years' experience in IT Managed Services / Service Delivery
- Experience creating, negotiating and managing SLAs
- Strong customer governance and service review experience
- Experience managing suppliers and third-party relationships
- Knowledge of ITIL principles and service management practices
- Experience of project management methodologies
- Good commercial awareness, including service costing and contract discussions
- A good understanding of hardware, software and Windows environments
- Strong communication and stakeholder management skills
- Excellent attention to detail and the ability to manage multiple priorities
You will need to be comfortable working with both technical and non-technical stakeholders and be confident taking ownership of issues through to resolution.
Additional Information
Based in Cardiff, 38.75 hours per week, ASAP start. Some travel may be required. Occasional out-of-hours work may be required for testing or service activities.
Benefits
Our client offers a range of benefits including:
- Company pension
- 4x life assurance
- Private medical and dental cover
- Employee Assistance Programme
IT Service Delivery Specialist in Cardiff employer: JM Selection
At JM Selection, we pride ourselves on being an excellent employer, offering a dynamic work environment in Cardiff where our Supply Planners can thrive. With a focus on professional development and progression, we foster a collaborative culture that values strong supplier relationships and effective teamwork, ensuring our employees feel supported and empowered in their roles. Join us to be part of a dedicated procurement team that values your expertise and offers a competitive salary alongside opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Specialist in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JM Selection values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JM Selection might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JM Selection!
✨Direct Apply to JM Selection
Let's not forget to apply directly through the JM Selection website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Specialist in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JM Selection.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JM Selection. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JM Selection
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
