At a Glance
- Tasks: Coordinate maintenance activities and ensure top-notch service delivery.
- Company: Join a dynamic team focused on safety and efficiency.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Be the vital link between customers and technicians, making a real difference.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 30000 - 36000 £ per year.
As a Service Coordinator, you'll manage both scheduled and unscheduled maintenance activities, ensuring compliance with safety, regulatory, and contractual requirements. Acting as a key link between the Service Controller, Service Administrator, technicians, and customers, you'll help drive efficiency, service quality, and operational performance.
Requirements:
- Proven experience in service coordination, fleet management, or engineering support
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Knowledge of maintenance planning, compliance, and job closure processes
- Proficiency in Syrinx, Excel, and scheduling systems (or ability to learn quickly)
- Commitment to safety, quality, and continuous improvement
Key Responsibilities:
- Maintenance Planning & Coordination: Schedule and deliver planned, reactive, and emergency maintenance while maintaining accurate job records
- Breakdown & Emergency Response: Respond quickly to breakdowns, maintain a maximum 120-minute emergency response, and prioritise safety
- Resource Allocation & Inventory Support: Allocate technicians, tools, and parts efficiently; maintain accurate logs in Syrinx
- Customer Communication & Service Delivery: Act as the main point of contact for customers, provide updates, and ensure high satisfaction
- Health, Safety & Environmental Compliance: Ensure all activities meet HSEA requirements, log incidents, and conduct audits
- Data & Systems Management: Maintain real-time service records, conduct audits, and ensure contract compliance
- Performance Monitoring & Continuous Improvement: Track KPIs, analyse trends, and implement corrective actions
- Leadership & Team Support: Support, mentor, and promote development among technicians and staff
Service Coordinator employer: JM Selection Ltd
As a leading aerospace manufacturer, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. Located in a state-of-the-art facility, we offer competitive benefits, ongoing training, and clear pathways for career advancement, making us an exceptional employer for skilled Aircraft Fitters seeking meaningful and rewarding employment in the aerospace sector.
