At a Glance
- Tasks: Coordinate service activities and support engineers to keep machines operational.
- Company: Leading provider of construction equipment with a focus on outstanding aftersales support.
- Benefits: Competitive salary, pension scheme, ongoing training, and career progression.
- Other info: Dynamic role with opportunities for long-term career growth.
- Why this job: Join a supportive team and work with industry-leading equipment in a growing business.
- Qualifications: Strong organisational skills, customer service experience, and IT proficiency required.
The predicted salary is between 30000 - 36000 £ per year.
Cwmbran, South Wales £30,000 - £36,000 DOE Monday-Friday | 8:00am-5:00pm
Our client is one of the UK's leading providers of construction equipment sales, service and support. As authorised dealers for SANY Construction Equipment and Thwaites Dumpers, we are committed to delivering outstanding aftersales support that maximises customer uptime and machine performance. Due to continued growth, we are looking to recruit an organised and proactive Aftersales Co-ordinator to join our team in Cwmbran. This is a key customer-facing role responsible for coordinating service activities, supporting engineers, managing customer enquiries and helping ensure machines remain operational, compliant and productive.
The Role
- Coordinating planned maintenance, servicing and repair activities
- Scheduling field service engineers and workshop resources
- Managing customer service enquiries and maintenance requests
- Supporting machine breakdown and emergency response activities
- Monitoring work in progress and ensuring service commitments are achieved
- Assisting with warranty administration and manufacturer claims
- Coordinating parts availability with service requirements
- Maintaining accurate records within business systems
- Supporting service invoicing and job closure processes
- Ensuring customers receive regular updates on machine status and repair progress
- Supporting continuous improvement initiatives across the aftersales department
About You
You may currently be working as a:
- Aftersales Co-ordinator
- Service Co-ordinator
- Service Administrator
- Maintenance Planner
- Warranty Administrator
- Fleet Co-ordinator
- Plant Service Controller
- Customer Support Co-ordinator
To be successful in this role, you will have:
- Excellent organisational and planning skills
- Strong communication and customer service abilities
- Experience coordinating service, maintenance or engineering activities
- Good IT skills, including Microsoft Excel and service management systems
- Ability to prioritise workloads in a fast-paced environment
- Strong attention to detail
- A proactive and solutions-focused approach
- Experience within construction equipment, plant machinery, agricultural equipment, commercial vehicles or engineering sectors would be highly advantageous.
What We Offer
- £30,000 - £36,000 DOE
- Monday-Friday working pattern
- Company pension scheme
- Ongoing training and development
- Opportunity to work with industry-leading SANY and Thwaites equipment
- Supportive and collaborative team environment
- Long-term career progression opportunities
- Stable employment with a growing and respected business
Aftersales Co-ordinator employer: JM Selection Ltd
As a leading aerospace manufacturer, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. Located in a state-of-the-art facility, we offer competitive benefits, ongoing training, and clear pathways for career advancement, making us an exceptional employer for skilled Aircraft Fitters seeking meaningful and rewarding employment in the aerospace sector.
