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- Tasks: Provide 2nd line technical support for SD-WAN services and troubleshoot network issues.
- Company: Join CBSbutler, a leading employment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a competitive salary, shift allowance, and the chance to work in a dynamic environment.
- Why this job: Be part of a crucial team ensuring smooth network operations while enhancing your tech skills.
- Qualifications: Solid understanding of network protocols, experience with Cisco SD-WAN, and SC Clearance eligibility required.
- Other info: Full-time on-site role in Birmingham; immediate interviews available!
The predicted salary is between 28000 - 35000 £ per year.
We are looking for a 2nd Line SD-WAN Support Engineer based in Birmingham. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £35K + 15% Shift Allowance. This role requires full-time on-site work and SC Clearance.
You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include:
- Monitor and manage network events via orchestrator tools.
- Provide proactive network support and incident diagnosis.
- Develop knowledge articles and share expertise within the team.
- Contribute to continual service improvement and performance optimization.
- Handle customer escalations, perform remote diagnostics, and implement approved changes.
Skills and Experience:
- Solid understanding of network protocols and concepts.
- Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools).
- Familiarity with MS Service Centre Support tools.
- Working knowledge of Cisco technologies, including routing and IP protocols.
- Experience supporting Windows and Linux platforms, including patching and maintenance.
- Aware of cybersecurity practices and security monitoring in operational environments.
- Experience in WAN support.
This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for Clearance - Sole British nationality is essential for this role due to the nature of the projects.
Please apply for immediate interview!
2nd Line SD-WAN Support Engineer - SC Clearance - Birmingham employer: JM Group
Contact Detail:
JM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line SD-WAN Support Engineer - SC Clearance - Birmingham
✨Tip Number 1
Familiarise yourself with the specific SD-WAN technologies mentioned in the job description, particularly Cisco SD-WAN tools like vManage and LiveNX. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise.
✨Tip Number 2
Brush up on your knowledge of network protocols and concepts, as this role requires a solid understanding of them. Prepare to explain how you've applied this knowledge in previous roles or projects, especially in troubleshooting complex issues.
✨Tip Number 3
Since SC Clearance is a requirement, ensure you understand the process and eligibility criteria for obtaining it. If you already hold SC Clearance, be ready to mention it upfront, as this could give you an edge over other candidates.
✨Tip Number 4
Prepare examples of how you've contributed to service improvement and performance optimisation in past roles. Highlighting your proactive approach to network support can set you apart and show that you're a valuable addition to the team.
We think you need these skills to ace 2nd Line SD-WAN Support Engineer - SC Clearance - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with SD-WAN technologies, particularly Cisco SD-WAN. Include specific examples of troubleshooting complex network issues and any experience with orchestrator tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of network protocols and your experience with both Windows and Linux platforms, as well as your familiarity with cybersecurity practices.
Highlight SC Clearance Eligibility: Since SC Clearance is a requirement, clearly state your current status regarding SC Clearance or your eligibility for it. This will help the employer quickly assess your suitability for the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've handled customer escalations and performed remote diagnostics in previous roles. This will demonstrate your ability to manage incidents effectively.
How to prepare for a job interview at JM Group
✨Know Your SD-WAN Inside Out
Make sure you have a solid understanding of SD-WAN technologies, especially Cisco SD-WAN. Be prepared to discuss your experience with tools like vManage and LiveNX, as well as how you've handled network events in the past.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you've diagnosed and resolved complex network issues, and be ready to explain your thought process during these situations.
✨Familiarise Yourself with Security Practices
Since cybersecurity is crucial for this role, brush up on your knowledge of security monitoring and practices. Be ready to discuss how you've implemented security measures in previous roles or how you would approach it in this position.
✨Show Enthusiasm for Continuous Improvement
This role involves contributing to service improvement. Think about ways you've previously optimised performance or developed knowledge articles, and be prepared to share these experiences to demonstrate your proactive mindset.
