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- Tasks: Provide 2nd line technical support for SD-WAN services and troubleshoot network issues.
- Company: Join CBSbutler, a leading employment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a competitive salary of £28K - £34K plus shift allowance and potential career growth.
- Why this job: Be part of a dynamic team improving network performance and making a real impact in tech.
- Qualifications: Solid understanding of network protocols, Cisco SD-WAN experience, and SC Clearance eligibility required.
- Other info: Full-time on-site role in Bracknell; immediate interviews available!
The predicted salary is between 28000 - 34000 £ per year.
We are looking for a 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. This role requires full-time on-site work and SC Clearance.
You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include:
- Monitor and manage network events via orchestrator tools.
- Provide proactive network support and incident diagnosis.
- Develop knowledge articles and share expertise within the team.
- Contribute to continual service improvement and performance optimization.
- Handle customer escalations, perform remote diagnostics, and implement approved changes.
Skills and Experience:
- Solid understanding of network protocols and concepts.
- Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools).
- Familiarity with MS Service Centre Support tools.
- Working knowledge of Cisco technologies, including routing and IP protocols.
- Experience supporting Windows and Linux platforms, including patching and maintenance.
- Aware of cybersecurity practices and security monitoring in operational environments.
- Experience in WAN support.
This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for Clearance - Sole British nationality is essential for this role due to the nature of the projects.
Please apply for immediate interview!
2nd Line SD-WAN Support Engineer - SC Clearance employer: JM Group
Contact Detail:
JM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line SD-WAN Support Engineer - SC Clearance
✨Tip Number 1
Familiarise yourself with the specific SD-WAN technologies mentioned in the job description, particularly Cisco SD-WAN tools like vManage and LiveNX. Having hands-on experience or relevant certifications can really set you apart during discussions.
✨Tip Number 2
Brush up on your knowledge of network protocols and concepts, as these are crucial for the role. Being able to discuss how you’ve applied this knowledge in past experiences will demonstrate your capability to handle the responsibilities outlined.
✨Tip Number 3
Since SC Clearance is a requirement, ensure you understand the process and eligibility criteria. If you already hold clearance, be ready to discuss it; if not, be prepared to explain your British nationality and any relevant background checks.
✨Tip Number 4
Prepare to showcase your problem-solving skills, especially in relation to incident diagnosis and customer escalations. Think of specific examples where you've successfully resolved complex issues in previous roles, as this will highlight your practical experience.
We think you need these skills to ace 2nd Line SD-WAN Support Engineer - SC Clearance
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the 2nd Line SD-WAN Support Engineer position. Familiarise yourself with the technical skills needed, such as knowledge of Cisco SD-WAN and network protocols.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your background in network support, particularly with SD-WAN services, and any experience with Cisco technologies.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for this role. Mention your understanding of the importance of SC Clearance and how your skills align with the company's needs.
Highlight Relevant Experience: In your application, be sure to detail any previous roles where you provided technical support or worked with network systems. Include specific examples of troubleshooting complex issues and contributing to service improvements.
How to prepare for a job interview at JM Group
✨Know Your SD-WAN Basics
Make sure you have a solid understanding of SD-WAN technologies, especially Cisco SD-WAN. Brush up on key concepts and protocols, as well as the tools mentioned in the job description like vManage and LiveNX.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved network issues in the past. Highlight your experience with incident diagnosis and proactive support, as these are crucial for the role.
✨Familiarise Yourself with Security Practices
Since the role involves cybersecurity awareness, be ready to talk about your knowledge of security monitoring and practices in operational environments. This will show that you understand the importance of security in network operations.
✨Show Enthusiasm for Continuous Improvement
Express your willingness to contribute to continual service improvement and performance optimisation. Share any experiences where you've implemented changes or developed knowledge articles to help your team.
