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- Tasks: Provide 1st line support to users and ensure smooth IT operations.
- Company: Join a reputable firm with a focus on technology and user satisfaction.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
- Why this job: Be the go-to person for tech support and make a difference every day.
- Qualifications: Degree or equivalent, ITIL certification, and experience in a Service Desk role.
The predicted salary is between 30000 - 40000 £ per year.
Provide 1st line internal support to JM Finn end users, with some 2nd line support when necessary.
Key Responsibilities
- To ensure the Firm’s I.T. infrastructure functions smoothly both in London and the branch offices.
- To make recommendations for improvement where appropriate.
- To be the expert in own area of specialisation.
- To provide flexible staff cover when required.
- To be familiar with the operational characteristics of all the Firm’s systems.
- To provide 1st & 2nd line support logging via Service Desk application.
- To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm.
- To be positive and pro-active when dealing with queries and problems with staff.
- To treat all suppliers fairly and professionally.
Skills, Knowledge and Expertise
- Preferably educated to Degree/A Level/HND/City & Guilds or equivalent.
- ITIL Certified.
- Experience of working in a Service Desk environment.
- Basic understanding of a computer network.
- Windows 10/11 experience/exposure.
- Office 365 support skills.
- Azure Active Directory support skills.
- Able to work under pressure.
- Analytical and numerate.
- Used to problem solving under pressure.
- Used to working ‘until the job gets done’.
- Well organised.
- Customer facing.
Service Desk Support Analyst in London employer: JM Finn
Contact Detail:
JM Finn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support Analyst in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you're familiar with Windows 10/11, Office 365, and Azure Active Directory. We want you to feel confident when discussing your skills and how they relate to the role.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to share examples of how you've tackled tricky situations in the past. This will demonstrate your ability to handle pressure and provide excellent support to users.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 1st and 2nd line support. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant skills!
Showcase Your Technical Skills: Since the role requires familiarity with Windows 10/11 and Office 365, be sure to mention any hands-on experience you have. We love seeing candidates who can hit the ground running!
Be Proactive in Your Cover Letter: Use your cover letter to demonstrate your problem-solving abilities and customer-facing experience. We’re looking for someone who’s not just reactive but also proactive in addressing issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at JM Finn
✨Know Your Stuff
Make sure you’re familiar with the operational characteristics of the systems used by the firm. Brush up on your Windows 10/11 and Office 365 skills, as well as Azure Active Directory. Being able to speak confidently about these technologies will show that you're prepared and knowledgeable.
✨Show Your Problem-Solving Skills
Prepare for scenario-based questions where you might need to demonstrate your analytical and problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues under pressure, and be ready to share them during the interview.
✨Be Proactive and Positive
During the interview, showcase your proactive attitude when dealing with queries and problems. Employers love candidates who can maintain a positive outlook, especially in a customer-facing role. Share instances where you went above and beyond to help users or improve processes.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the firm’s IT infrastructure and future developments. This not only shows your interest in the role but also demonstrates your eagerness to contribute to improvements within the team.