Head of Workplace Operations, Non-Manufacturing Sites

At JLR, we are on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands – Range Rover, Defender, Discovery and Jaguar – we are defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future.

The role of Head of Workplace Operations, Non-Manufacturing Sites will focus on ensuring compliant and sustainable employee experience across the UK non-production Property Estate and provide a Strategic Framework for operating overseas facilities. The role is responsible for overseeing the operation, maintenance, and management of JLR’s non-production estate physical real estate assets, including buildings, infrastructure and equipment. The primary goal is to ensure that facilities are safe, compliant, efficient and fit for purpose, with services enhancing the employee experience, whilst supporting JLR’s strategic goals.

Key Responsibilities

• Operational Excellence; ensure all facilities, building systems and services are running smoothly and efficiently to support JLR’s operations
• Health & Safety Compliance; maintain compliance with legal, health, safety and environmental regulations to ensure a safe workplace for employees and visitors, including regular audits and risk assessments
• Management of Vendors and Outsourced Providers; manage relationships and monitor performance through KPIs and regular reviews, with external service providers and ensure they meet contractual obligations and deliver value
• Strategic Planning; align workplace operations strategy and technology integration (e.g. integration of SMART building technologies) with the long-term business needs, including technology integration and future growth
• Budget Management; oversee and manage the workplace operations budget, identifying cost saving opportunities whilst maintaining and improving service standards
• Develop and lead emergency planning and ensure that buildings are equipped for natural disasters and other contingencies, including testing
• Undertake any other work as directed by your line manager in connection with the job as may be requested from time to time

Key Performance Indicators

• Response time for repairs
• Planned vs Unplanned Maintenance
• Energy consumption
• Vendor performance and cost efficiency
• Meet Compliance with Statutory Regulations
• Service level agreement on cleaning and catering, to ensure meeting defined quality standards
• Service Request completion rate
• Ensure responsibilities for all sites are clearly documented and aligned to strategic framework

Key Interactions

• People Chapter
• Business Protection
• Purchasing
• Finance Business Partner
• Product Engineering
• Health and Safety
• Sustainability Chapter

What You’ll Need

Essential Knowledge, Skills and Experience

Hard skills

• BS/BA degree in a relevant subject (or equivalent work experience) required
• Significant experience of delivering a seamless integration of remote and in person Facilities Management through strategic planning
• Experience of the development and implementation of supplier strategy to drive value for money and employee experience
• Experience in the implementation of CAFM (Computer Aided Facilities Management) systems across multi-site complex portfolios
• Deep understanding of building systems (HVAC, electrical, plumbing), maintenance, safety and environmental regulations and energy management
• In-depth knowledge of workplace safety regulations and the ability to implement compliant processes
• Demonstrable knowledge of risk and incident management across a complex multi-use portfolio including contingency planning
• Demonstrated ability to lead corporate wide, global initiatives
• Excellent project management skills with the ability to build strong cross-functional relationships, gain consensus among various teams, and effectively drive initiatives to completion
• Budgeting and Financial Acumen; competence in managing budgets for workplace operations
• Demonstrable experience of vendor management and managing large, outsourced contracts, driving continuous improvement and efficiencies alongside improving employee satisfaction
• Extensive experience in leadership and managing teams and influencing senior level leaders and cross functional stakeholders

Soft skills

• Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result
• Leadership and Team Management; strong ability and experience of leading cross-functional and geographically dispersed teams, delegate tasks and inspire collaboration
• Demonstrable experience of leading and embedding organisation and operational change within a Facilities Management environment, ensuring minimal disruption to service delivery and effective engagement with stakeholders
• Strong interpersonal, influencing and communication skills, including ability to lead teams and build cross functional relationships and communicate effectively at all levels
• Strategic Thinking; capability to align workplace experience initiatives with broader organisational goals and culture
• Customer centric mindset; treating employees as internal customers, ensuring their workplace is personalised and positive and with a focus on continuous improvement of the workplace experience
• Excellent presentation skills
• Previous experience and background of delivering workplace experience and operations accompanied with a proven track record of successful delivery of an employee proposition in a physical environment

Desirable Knowledge, Skills And Experience

Hard skills

• Experience in facilities management across multiple locations including internationally, with an understanding of compliance regulations
• Finance Management; responsible for reactive and proactive budget maintenance budget
• Data Analysis; proficiency in using data to support effective and efficient management (for example CAFM system)
• Risk management; expertise in identifying, evaluating, and mitigating risk related to workplace operations/facilities management, such as business continuity planning or disaster recovery strategies

Soft skills

• Adaptability; ability to respond quickly to changing needs, whether due to growth, remote working trends, or evolving employee expectations
• Cultural sensitivity and Inclusion; promoting diversity, equity and inclusion in all workplace initiatives

Personal Profile

Essential

• Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact
• An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable
• Someone who supports team unity, who actively develops and empowers other team members
• Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged
• Someone who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs
• Someone who understands their impact, who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance with the ability to deliver solutions in a complex, highly demanding environment
• An individual, who is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment
• An individual with the capability to combine a short term, pragmatic focus with medium term planning
• A resilient and enthusiastic who responds constructively to new ideas and inputs
• A good communicator with the ability to communicate complex ideas
• An effective team player, actively develops and supports team members

Desirable

• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
• Someone who understands what our customers love; they are passionate about all things workplace

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. JLR is committed to equal opportunity for all. Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.