ENTERPRISE NETWORK OPERATIONS MANAGER - SERVICE MANAGEMENT - SUPPLIER MANAGEMENT & GOVERNANCE

Come and join JLR as a Network Operations Manager (Operations & Supplier Governance) and play a pivotal role in ensuring the stability, performance, and ongoing evolution of enterprise network services across a truly global organisation. Working at the heart of the IDT Networks team, you'll be responsible for governing key managed service providers, maintaining operational control, and ensuring network services remain secure, reliable, and aligned to business needs. This is a highly collaborative role where you'll work closely with internal engineering teams, suppliers, and business stakeholders to oversee day-to-day network operations, service governance, incident and problem management, change control, and service performance. You'll help drive continuous improvement, uphold operational standards, and ensure suppliers deliver against agreed service levels, processes, and contractual commitments.

We're looking for an experienced operational leader with a strong understanding of service management, supplier governance, and network operations within a complex enterprise environment. If you enjoy building strong supplier relationships, bringing structure to operational processes, and making a tangible impact on service quality and stability, this is an excellent opportunity to join JLR during an exciting period of transformation and growth.

WHAT TO EXPECT

This is a hands‑on position with plenty of scope to make an impact. Key responsibilities will include:

• Ensure the stable, secure and reliable operation of enterprise network services, including LAN, WAN, Wi‑Fi, Data Centre and Telecoms environments.
• Govern managed service providers and key suppliers, holding them accountable for SLA delivery, operational performance and contractual commitments.
• Lead service governance activities, including service reviews, performance reporting, escalation management and continuous improvement planning.
• Oversee incident, problem and change management processes, acting as the key escalation point for major service and supplier‑related issues.
• Partner with Network Engineering, Product teams and business stakeholders to ensure seamless service transitions, operational readiness and ongoing service excellence.
• Drive operational efficiency, resilience and cost optimisation through supplier management, capacity planning, automation and process standardisation.
• Maintain robust operational controls, documentation and compliance frameworks, ensuring services align with internal policies, regulatory requirements and governance standards.

WHAT YOU’LL NEED

To thrive in this role, you’ll bring a solid background, relevant certifications, and the following key skills:

• Strong experience within Network Operations in a large, complex enterprise environment.
• Proven track record of managing suppliers, vendors and outsourced service providers to deliver high-quality operational outcomes.
• Strong understanding of SLAs, KPIs, service performance measures and supplier governance frameworks.
• Experience operating within ITIL-based service management environments, including Incident, Problem and Change Management.
• Good technical understanding of enterprise network technologies, including LAN, WAN, Wi‑Fi and Cloud connectivity.
• Demonstrated ability to drive operational excellence, continuous improvement and service optimisation initiatives.
• Excellent stakeholder management, analytical and communication skills, with the ability to influence at senior levels and balance commercial, operational and business priorities.

BENEFITS

This role is rewarding in more ways than one. On top of our core offering, you’ll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits:

• Discounted car purchase (open to family members, too).
• A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available.
• A JLR company performance‑related bonus.
• An employee learning scheme providing funding for education, training and other activities which support the development of personal skills and promote lifelong learning.
• Access to open, employee‑led support and social networks.
• Comprehensive Life Assurance and Income Protection policies.

Flexible working is offered for specific roles dependant on responsibilities. Please speak to the hiring team for details. Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible. JLR is committed to equal opportunity for all.