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- Tasks: Lead customer strategy for JLR's iconic brands and shape future luxury vehicles.
- Company: Join Jaguar Land Rover, a global leader in modern luxury automotive innovation.
- Benefits: Enjoy flexible working, competitive pension, and discounted car purchase schemes.
- Why this job: Be part of a passionate team driving product strategy and customer insights.
- Qualifications: Strong relationship-building skills and data analysis experience required.
- Other info: Open to applicants from all backgrounds; growth opportunities available.
The predicted salary is between 42000 - 84000 £ per year.
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REQ ID: 129065
JOB TITLE: Customer Strategy Manager – Cross Brand
SALARY: Competitive
POSTING START DATE: 25/06/2025
POSTING END DATE: 09/07/2025
LOCATION: Gaydon
In this role, you\’re part of the driving force behind JLR’s success. Helping steer operational excellence across our corporate teams, from governance to talent – you’ll be at the epicentre of the business. Your contributions will transform our iconic brands and shape the future of modern luxury. Become part of a global business and create exceptional.
WHAT TO EXPECT:
This exciting role is at the heart of developing our next generation of Modern Luxury vehicles, playing a critical role in developing the strategy behind future products and services at JLR.
In Product Strategy we are a nimble, passionate team at the heart of future product conception. Leading the partnership between Creative, Engineering, Marketing, Research and Corporate Strategy, we develop aligned product concepts which are compatible with Jaguar Land Rover business targets and capabilities, delight our customers and meet our strategic ambitions.
We have responsibility for the upfront context and initial definition of Product Concepts, ensuring compatibility with our wider Corporate Strategy, and projecting forward to understand future global trends and customer insight.
In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organisation. Here’s what to expect:
- Be validating target customer hypotheses through robust and aligned research briefs
- Spend time mapping outputs into both off-cycle and on-cycle processes and workplans to ensure a clear and concise customer signal to Engineering and Vehicle Programmes
- Develop clear customer value propositions for strategic projects (both studies and programmes)
- Support generation and prioritisation of both Cross-Brand, Brand-Specific and Product-Specific Experience briefs aligned with our Modern Luxury Formula that deliver compelling vehicle experiences
- Lead and orchestrate process transformation initiatives within Customer Strategy
- Be developing a deep understanding of target customer needs to drive towards a single technology or product order card
What You\’ll Need
In addition to your drive for excellence, you’ll bring certain skills, qualifications and experience, including:
- Strong skills in building and managing relationships, collaborating with multiple stakeholders. Ability to work in a complex and cross-functional environment to influence and build consensus
- Data and evidence driven but comfortable with dealing with uncertainty, providing judgement and drawing conclusions
- Ability to analyse large amounts of data inc. sales performance, customer insights and financial performance, and turn insight into recommendations
- Deep understanding of pricing and volume interdependencies, including elasticity, mix, and substitution effects
The Benefits
This role is rewarding in more ways than one. On top of our core offering, you’ll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits:
- Discounted car purchase scheme (open to family members, too)
- A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available.
- A competitive pension
- A JLR company performance-related bonus
- An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning.
- Access to open, employee-led support and social networks
- Flexible working
- Flexible working is offered for specific roles dependant on responsibilities. Please speak to the hiring team for details.
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.
Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you\’re interested in where it could take you – we still encourage you to apply. We believe in people\’s ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.
JLR is committed to equal opportunity for all.
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Seniority level
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Employment type
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Industries
Motor Vehicle Manufacturing
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Customer Strategy Manager - Cross Brand employer: JLR
Contact Detail:
JLR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy Manager - Cross Brand
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in customer strategy roles. Attend industry events or webinars to connect with potential colleagues and learn more about JLR's culture and values.
✨Tip Number 2
Familiarise yourself with JLR's current product offerings and their strategic direction. Understanding their Modern Luxury Formula will help you articulate how your skills can contribute to their goals during discussions.
✨Tip Number 3
Prepare to discuss your experience with data analysis and how you've used insights to drive customer-focused strategies. Be ready to share specific examples that demonstrate your ability to influence cross-functional teams.
✨Tip Number 4
Showcase your adaptability and problem-solving skills by discussing past experiences where you've navigated uncertainty. Highlight how you’ve successfully managed relationships with multiple stakeholders in complex environments.
We think you need these skills to ace Customer Strategy Manager - Cross Brand
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Customer Strategy Manager role. Tailor your application to highlight how your skills and experiences align with the specific requirements mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, focus on showcasing your experience in building relationships and collaborating with stakeholders. Provide examples of how you've successfully influenced decisions in a complex environment, as this is crucial for the role.
Data-Driven Insights: Since the role requires analysing large amounts of data, emphasise your analytical skills. Include specific instances where you've turned data into actionable insights or recommendations, particularly in relation to customer needs and market trends.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the position but also demonstrate your understanding of JLR's vision for Modern Luxury. Discuss how you can contribute to their goals and why you're passionate about being part of their team.
How to prepare for a job interview at JLR
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Strategy Manager. Familiarise yourself with JLR's product strategy and how it aligns with customer needs. This will help you articulate how your skills and experiences can contribute to their goals.
✨Showcase Your Analytical Skills
Given the emphasis on data-driven decision-making in this role, be prepared to discuss your experience with analysing large datasets. Bring examples of how you've turned insights into actionable strategies, particularly in relation to customer behaviour and market trends.
✨Demonstrate Relationship-Building Abilities
This position requires collaboration across various teams. Be ready to share specific instances where you've successfully built relationships with stakeholders. Highlight your ability to influence and gain consensus in complex environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.