- Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
- Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
- Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
- Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.
Marshall Jaguar Land Rover Cambridge
Competitive basic salary | Strong OTE scheme + company car; 25 days’ annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis
Lead a high-performing aftersales team and shape service excellence with one of the UK’s most respected automotive groups.
At Marshall Jaguar Land Rover Cambridge, we’re offering an exciting opportunity for a dynamic and experienced Aftersales Manager to take the lead in delivering outstanding customer service and commercial success in our service department.
In this role:
- You’ll oversee the day-to-day operations of the Service department, managing productivity and efficiency across the team.
- You’ll lead, coach and inspire a team of Technicians, Service advisors, Parts and other vital members of the Service department to deliver great customer outcomes while meeting targets.
- You’ll take accountability for departmental financials, working closely with the Head of Business and support teams to ensure profitability, compliance and consistent customer satisfaction.
- You’ll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.
- Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
- Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
- Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
- Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.
Aftersales Manager in Cambridge employer: JLR
At JLR, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on cutting-edge technology in the automotive sector. Located in a vibrant area, our team enjoys a supportive environment that values creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the world of driver assistance and automated driving systems.
