At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Earn £13.97 per hour with evening and night premiums for extra shifts.
- Other info: Enjoy a supportive environment with flexible working options.
- Why this job: Be a brand ambassador and make customers happy in their homes.
- Qualifications: Great communication skills; previous customer service experience is a plus.
The predicted salary is between 13 - 14 £ per hour.
As our Customer Delivery Hub Porter Installer, you will work as part of a 2-person delivery crew with your Customer Delivery Hub Driver to promote the Partnership brand through professional and courteous interactions. This is a non-driver role where you will deliver high-quality customer service whilst assembling and installing products such as wet connections, TV and Advance Audio Installations in our customers' homes.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment by adhering to safety regulations in our customers' homes.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need:
- Great verbal communication skills both over the phone and in person.
Desirable skills/experience you can bring:
- Previous Customer Service Experience.
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Closing Date: September 11, 2026
Pay: £13.97 Hourly
Contract Type: Temporary
Hours of Work: Full time work (41 hours per week) between the hours of 10:00-21:00 Wednesday, Thursday, Friday and 07:00-18:00 on Saturdays.
Job Level: Partnership Level 10
Where You'll Be Working: Altens Customer Delivery Hub (John Lewis & Partners), Minto Avenue, Aberdeen, Kincardineshire, AB12 3JZ
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Porter (Installer) CDH employer: jlp
At Waitrose & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to make a difference. Our commitment to innovation and excellence in retail is matched by our dedication to employee growth, offering flexible working arrangements and a supportive environment that encourages personal and professional development. Join us in Wantage, where your passion for food and customer service will be celebrated, and together, we can create a happier world for our customers and ourselves.
StudySmarter Expert Advice🤫
We think this is how you could land Porter (Installer) CDH
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like jlp and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at jlp!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like jlp keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Porter (Installer) CDH
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to jlp:This is your chance to really connect with the team at jlp. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at jlp
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with jlp.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show jlp that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at jlp. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
