At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Competitive salary, night premium, and a supportive work-life balance.
- Other info: Exciting career opportunities with a focus on innovation and teamwork.
- Why this job: Be part of a culture that values empowerment, diversity, and personal growth.
- Qualifications: Experience in leading teams in fast-paced environments and strong communication skills.
The predicted salary is between 32000 - 45600 £ per year.
As a Team Manager within one of our John Lewis stores, you are integral to delivering the unique John Lewis difference. You will lead your teams to ensure that every customer has an outstanding experience, drive commercial results within your areas of responsibility, and allocate your team of Partners (employees) effectively.
Working in our store as a Team Manager, you'll thrive in a fast-paced, dynamic environment where every day brings something new. Working alongside the leadership team, you'll play a pivotal role in driving sales, delighting customers and Partners, and maintaining a safe, fully compliant store.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply. Until 31st of March 2027 this role attracts a Location Supplement. You will be paid a monthly addition of 5% of your base contractual pay, prorated for Part time, as part of a pay trial in this location.
Key Responsibilities
- Actively role modelling the partnership behaviours and inspiring a team of Partners through clear communication by managing the full Partner lifecycle, supporting them with talent development, including addressing performance concerns promptly.
- Being directly accountable for performance within your area of responsibility. Making sure processes are followed, brand standards are delivered and that you use operational strategies to drive success.
- Ensuring the store is compliant and safe for our customers and partners.
- Utilise tools provided to effectively allocate resources to meet our customer needs.
- Championing diversity, inclusion and wellbeing.
Essential skills/experience you'll need
- Experience of leading a team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
- Regulatory Compliance Management (as required).
- Competent in using human resource tools and systems (e.g Workday or Tableau).
- Ability to analyse data and insights and translate them into actionable strategies.
Desirable skills/experience you may have
- Hiring Manager trained, including duty trained and key holder experience.
- Disciplinary and grievance trained (inc. Independent Notetaker).
- A proven track record of successful identification and delivery of commercial opportunities and outcomes.
Closing Date: August 26, 2026
Pay: £32,000.00 - £45,600.00 Annual
Contract Type: Permanent
Hours of Work: Full time position, across seven days to include early starts, late finishes, evenings and every other weekend between the hours of 06:00 - 19:30.
Job Level: Partnership Level 8
Where You'll Be Working: Oxford (John Lewis & Partners), 101 The Westgate, Oxfordshire, Oxfordshire, OX1 1PB
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager in Oxford employer: jlp
At Waitrose Hale Barns, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in creating a welcoming and ethical shopping experience. Our commitment to employee growth is reflected in our supportive work culture, flexible hours, and the opportunity to be part of a brand new store opening, ensuring that you can thrive both personally and professionally while serving food lovers in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Oxford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like jlp, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like jlp!
We think you need these skills to ace Team Manager in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at jlp, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at jlp and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show jlp that you’re ready to jump in and contribute right away!
How to prepare for a job interview at jlp
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
