At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service and selling skills.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Competitive salary, night premium pay, and flexible working options.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your coaching skills.
- Qualifications: Experience in customer service and confident in delivering training.
The predicted salary is between 28400 - 34400 £ per year.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities:
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need:
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have:
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Pay: £28,400.00 - £34,400.00 Annual
Contract Type: Permanent
Hours of Work: Full time opportunity. 37.5 hours per week. Working across all seven days, including weekends.
Where You'll Be Working: Cambridge (John Lewis & Partners), Grand Arcade, Cambridge, Cambridgeshire, CB2 3DS
Important points to note:
- It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Service and Selling Coach in Cambridge employer: JLP.
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. Located in the vibrant Grand Arcade of Cambridge, this role offers not only competitive pay but also unique benefits such as a Night Premium for late shifts and a commitment to flexible working arrangements, ensuring a healthy work-life balance. With a strong focus on personal development and a supportive environment that embraces diversity, joining us means becoming part of a community dedicated to delivering exceptional service and making a real difference in our customers' lives.
