At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service and selling skills.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Competitive salary, night premium pay, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your coaching skills.
- Qualifications: Experience in customer service and confident in delivering training.
The predicted salary is between 28400 - 34400 € per year.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Closing Date: May 20, 2026
Pay: £28,400.00 - £34,400.00 Annual
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 9
Where You'll Be Working: Southampton (John Lewis & Partners), West Quay Shopping Centre, Southampton, Hampshire, SO15 1QA
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Service & Selling Coach in Southampton employer: Jlp Insights & Media Website
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. Located in the vibrant West Quay Shopping Centre in Southampton, this role offers not only competitive pay and a Night Premium for late shifts but also a commitment to personal development through engaging training and coaching opportunities. Join us to be part of a supportive environment that champions diversity, encourages growth, and prioritises work-life balance, making it an exceptional place to build a rewarding career.
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Selling Coach in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into John Lewis's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to coaching and customer service. Think about specific examples from your past that highlight your skills in training and feedback – this is your chance to shine!
✨Tip Number 3
Be ready to showcase your creativity! Since the role involves delivering engaging training sessions, come prepared with ideas on how you would approach this. Maybe even suggest a fun activity or two that could make learning more enjoyable for Partners.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or training methods. This shows your genuine interest in the role and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Service & Selling Coach in Southampton
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to excellent service.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role of Service & Selling Coach. Highlight your coaching experience and any creative training methods you've used, as this will show us you're the right fit for the job.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our team at John Lewis.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive your details directly and helps us keep track of all applicants efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Stuff
Make sure you brush up on your knowledge of John Lewis and its customer service ethos. Understand their values and how they translate into the role of a Service & Selling Coach. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Coaching Skills
Prepare to discuss your previous experiences in coaching or training others. Think of specific examples where you successfully improved someone's skills or performance. Be ready to explain your approach to different learning styles, as this is crucial for the role.
✨Engage with Scenarios
Anticipate situational questions that may arise during the interview. Practice responding to scenarios where you need to provide feedback or conduct a training session. This will show your ability to think on your feet and apply your skills in real-life situations.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the team dynamics, training methods, or future initiatives at John Lewis. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
