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- Tasks: Support customers with queries and complaints, ensuring a top-notch experience.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Earn £13.00 per hour, with potential for Night Premium and flexible working hours.
- Other info: Dynamic work environment with opportunities for career development.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Excellent customer service and communication skills; training provided for all levels.
The predicted salary is between 27360 - 36480 £ per year.
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with.
Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
- Promote our services at in-store events.
Essential skills/experience you'll need
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience you may have
- Previous experience of working in a customer facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
Closing Date: May 14, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Temporary
Hours of Work: Varied hours of part time work (16 hours) across seven days to include early starts, and weekends between the hours of 06:00am - 10:00am.
Job Level: Partnership Level 10
Where You'll Be Working: Southampton (John Lewis & Partners), West Quay Shopping Centre, Southampton, Hampshire, SO15 1QA
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Support Partner in Southampton employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Partner in Southampton
✨Tip Number 1
Get to know the company! Research John Lewis & Partners and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you’ve resolved issues or helped customers. Be ready to share these experiences in your interview.
✨Tip Number 3
Network like a pro! Connect with current or former Partners on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at John Lewis.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest roles and updates directly from the source.
We think you need these skills to ace Customer Support Partner in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you approach customer queries and complaints, so share any relevant experiences that showcase your friendly and compassionate attitude.
Tailor Your Application: Take a moment to tailor your application to the role of Customer Support Partner. Use the job description as a guide and mention specific responsibilities or skills that match your experience. This shows us you're genuinely interested in the position!
Be Organised and Detail-Oriented: Since strong admin and organisational skills are essential for this role, make sure to demonstrate your attention to detail in your application. Whether it's through your CV layout or the way you present your experiences, we appreciate a well-organised application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re keen on joining our team at John Lewis & Partners!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or complaints in the past. This role is all about providing a friendly and effective service, so showing that you understand what great customer service looks like will impress the interviewers.
✨Familiarise Yourself with John Lewis
Do some research on John Lewis and its values. Understand their commitment to quality and customer satisfaction. Being able to discuss how you align with their brand ethos during the interview will show that you're not just looking for any job, but that you're genuinely interested in being a part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think through potential scenarios related to lost property or financial services, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Off Your Tech Skills
Since the role requires good computer skills, be prepared to discuss your experience with various software. If you have experience with customer management systems or point-of-sale software, mention it! Highlighting your tech-savviness can set you apart from other candidates.