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- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Earn £13.00 per hour with flexible part-time hours and night premium pay.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
- Other info: Enjoy a dynamic work environment with opportunities for training and development.
The predicted salary is between 13500 - 13500 £ per year.
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just cannot compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key ResponsibilitiesWorking in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
- Basic IT literacy.
- Strong communication skills.
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
Closing Date: March 30, 2026
Pay: £13.00 Hourly
Contract Type: Temporary
Hours of Work: Part-time contact (10.33 hours) working Sunday 11:00-15:00, Monday & Friday 16:00-19:10
Job Level: Partnership Level 10
Where You'll Be Working: Oxford (John Lewis & Partners), 101 The Westgate, Oxfordshire, Oxfordshire, OX1 1PB
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Assistant in Oxford employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis & Partners. Understand their values and what makes them stand out in customer service. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and comfortable with the digital side of things, which is key in today’s retail environment.
We think you need these skills to ace Customer Assistant in Oxford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can deliver that outstanding service we pride ourselves on at John Lewis.
Be Yourself: We’re all about embracing differences and creating a space where everyone can thrive. So, don’t be afraid to let your personality shine through in your application. We want to know the real you!
Tailor Your Application: Make sure to tailor your application to the role of Customer Assistant. Use keywords from the job description to show us you understand what we’re looking for and how you fit into that picture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start the process of welcoming you to the team!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Think about how you can engage with customers and make their experience memorable. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Showcase Your Product Knowledge
Familiarise yourself with the products sold at John Lewis, especially those relevant to the role. Being able to discuss product features and benefits will demonstrate your enthusiasm and readiness to help customers find what they need.
✨Prepare for Teamwork Questions
Since the role involves working flexibly across the shop, be prepared to discuss your experiences in team settings. Think of examples where you’ve collaborated effectively with others to achieve a common goal or resolve an issue.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about the training process or how the team supports each other in delivering exceptional service.