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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality and service.
- Benefits: Enjoy a competitive salary, night shift premium, and flexible working options.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real impact by fostering a supportive culture and maximising sales.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 32000 - 45600 £ per year.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities:
- It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need:
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have:
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Closing Date: May 14, 2026
Pay: £32,000.00 - £45,600.00 Annual
Contract Type: Permanent
Hours of Work: Varied hours of full-time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 8
Where You'll Be Working: Hexham (Waitrose & Partners), Wentworth park, Hexham, Northumberland, NE46 3PJ
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
- We want all of our Partners to have a good work-life balance and we support flexible working.
Team Manager Nights in Northumberland employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Nights in Northumberland
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled challenges in a fast-paced environment. Being able to share these experiences will demonstrate your people management skills and resilience.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, it's not just about what you say, but how you say it. Engaging with your interviewer can make a lasting impression.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows that you're proactive and genuinely interested in how you can contribute to the success of the shop.
We think you need these skills to ace Team Manager Nights in Northumberland
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams, especially in fast-paced environments. We want to see how you've motivated others and created a positive atmosphere, so share specific examples!
Be Customer-Focused: Since this role is all about delivering outstanding customer service, let us know how you've gone above and beyond for customers in the past. Share any stories that showcase your passion for retail and customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Waitrose!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what it means to be a Partner. Familiarise yourself with their customer service approach and how you can contribute to creating a supportive culture in the shop.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate others and manage people-related tasks, like organising holidays or handling absences, as these are key responsibilities for the role.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you've maximised sales and minimised wastage in previous roles. Think of specific strategies you've implemented that improved customer satisfaction and contributed to the overall success of the business.
✨Engage with Change
Since the role involves leading change, prepare to talk about how you've managed transitions in the past. Share your experiences of influencing stakeholders and how you’ve supported your team through changes, showcasing your resilience and adaptability.