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- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality and service.
- Benefits: Enjoy a competitive salary, night premium pay, and flexible working options.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real impact by creating a supportive culture and enhancing customer loyalty.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 32000 - 45600 £ per year.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities- It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Closing Date: May 13, 2026
Pay: £32,000.00 - £45,600.00 Annual
Contract Type: Permanent
Hours of Work: Varied hours of full time night work (37.5 hours per week) across seven days including weekends.
Job Level: Partnership Level 8
Where You'll Be Working: Kingsthorpe (Waitrose & Partners), The Kingsthorpe Centre, Northampton, Northamptonshire, NN2 7BD
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager (Nights) in Northampton employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager (Nights) in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled challenges in a fast-paced environment. Being able to share these experiences will demonstrate your people management skills and resilience.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, it's not just about what you say, but how you say it. Engaging with your interviewer can make a lasting impression.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your commitment to joining the Waitrose family.
We think you need these skills to ace Team Manager (Nights) in Northampton
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Manager, your leadership skills are key! Make sure to highlight any experience you have in leading teams, especially in fast-paced environments. We want to see how you've inspired and motivated others!
Be Customer-Focused: Remember, it's all about the customers! Share examples of how you've improved customer satisfaction in previous roles. We love seeing candidates who understand the importance of delivering outstanding service.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when applicants take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need right there!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience in leading teams, especially in fast-paced environments. Prepare examples of how you've motivated your team and handled challenges, as this will show your potential employer that you're ready to inspire others.
✨Showcase Your Customer Service Passion
Since the role is all about delivering outstanding customer service, think of specific instances where you've gone above and beyond for customers. This will demonstrate your commitment to the Waitrose brand and its values, making you a more attractive candidate.
✨Prepare for Change Management Questions
Expect questions about how you handle change within a team. Be ready to discuss your resilience and strategies for supporting your team through transitions. This will highlight your ability to lead effectively in a dynamic retail environment.
✨Engage with the Company Culture
Familiarise yourself with Waitrose's culture and values. During the interview, express how you align with their mission of creating a supportive and inclusive environment. This will show that you're not just looking for a job, but that you genuinely want to be part of their team.