At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality and service.
- Benefits: Competitive salary, night premium pay, and flexible working options for a great work-life balance.
- Other info: Dynamic role with opportunities for personal growth and development within a supportive culture.
- Why this job: Make a real impact by shaping the customer experience and leading a passionate team.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 25500 - 34000 £ per year.
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you will need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Closing Date: March 16, 2026
Pay: £30,500.00 - £42,500.00 Annual
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 8
Where You Will Be Working: North Walsham (Waitrose & Partners), Cromer Road, North Walsham, Norfolk, NR28 0NB
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager in North Walsham employer: Jlp Insights & Media Website
At Waitrose, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. Located in North Walsham, our Team Managers enjoy a supportive work environment that prioritises personal growth, flexible working arrangements, and a commitment to outstanding customer service, all while being part of a brand that champions quality and community. With competitive pay and unique benefits like Night Premium, we ensure our Partners feel appreciated and motivated to thrive in their roles.
Contact Details:
Jlp Insights & Media Website Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in North Walsham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled challenges in a fast-paced environment. Be ready to share these during your interview to demonstrate your people management skills.
✨Tip Number 3
Show your passion for retail! During your interview, express why you love working in retail and how you can contribute to maximising sales and customer satisfaction at Waitrose. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows you're engaged and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Manager in North Walsham
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. Use examples that showcase how you've motivated and inspired others, especially in fast-paced environments like retail.
Be Customer-Focused:Remember, this role is all about delivering outstanding customer service. Share specific instances where you've improved customer satisfaction or built strong relationships with customers to show you understand the importance of this aspect.
Demonstrate Your Commercial Acumen:We want to see your ability to maximise sales and profit. Include any relevant experiences where you've successfully managed budgets, reduced wastage, or implemented strategies that positively impacted sales.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture.
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what it means to be a Partner. Familiarise yourself with their customer service approach and how you can contribute to creating a supportive culture in the shop.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate others and manage people-related tasks, like organising holidays or handling absences, to demonstrate your people management skills.
✨Be Ready for Change
Discuss your resilience and adaptability during the interview. Share experiences where you've effectively managed change within a team, as this is crucial for the role. Show that you can lead your team through transitions smoothly.
✨Engage with Stakeholders
Think about how you can influence stakeholders positively. Prepare to discuss strategies you've used in the past to engage and lead teams, ensuring everyone is on board with changes and improvements in the shop.
