Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide exceptional service and manage shop operations during night shifts.
- Company: Join Waitrose, the UK's largest employee-owned business, dedicated to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, shift premiums, and flexible working options for a great work-life balance.
- Why this job: Be part of a passionate team that values food and customer connections, making a real impact.
- Qualifications: Must be 18+, with leadership skills and retail experience; customer-facing roles are a plus.
- Other info: Apply early as vacancies may close quickly; pre-employment vetting may be required.
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime, all the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply. In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.
Key Responsibilities- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
- Duty Manager Training (Internal Partners only).
Closing Date: June 13, 2025
Pay: £13.64 Hourly
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 Hours per week) across seven days working from 21:00 to 08:00 including late finishes, evenings and weekends.
Job Level: Partnership Level 10
Where You'll Be Working: Cirencester (Waitrose & Partners), Sheep Street, Cirencester, Gloucestershire, GL7 1SZ
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
At Waitrose, we LOVE food, and we’re all about creating truly extraordinary shopping experiences by sharing our passion with our food loving customers. We don’t just give great service and stock shelves, we forge an emotional connection with our customers through our shared passion for great food, setting us apart from other supermarkets.
Nights Team Leader employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Leader
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your approach during the interview.
✨Tip Number 2
Highlight any previous leadership experience you have, especially in retail or customer-facing roles. Be ready to share specific examples of how you've motivated a team or improved customer experiences.
✨Tip Number 3
Prepare to discuss your understanding of stock management and commercial success in retail. Think of ways you've contributed to sales growth or reduced waste in past roles, as this will resonate well with the responsibilities of the position.
✨Tip Number 4
Show your enthusiasm for food and customer service. Being passionate about the products and the shopping experience can set you apart from other candidates, so be sure to express this during your conversation.
We think you need these skills to ace Nights Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership. Emphasise any previous roles where you managed a team or provided excellent customer service, as these are key for the Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and customer service. Mention specific examples of how you've gone the extra mile in past roles to enhance customer experiences, aligning with Waitrose's values.
Highlight Leadership Skills: Clearly outline your leadership skills and experiences. Discuss how you've successfully managed teams, resolved conflicts, or improved team performance, as these will be crucial for the role of Team Leader.
Showcase Your Understanding of Retail: Demonstrate your knowledge of retail operations and how to maximise commercial success. Include any relevant metrics or achievements from previous roles that showcase your ability to drive sales and reduce wastage.
How to prepare for a job interview at Jlp Insights & Media Website
✨Show Your Passion for Food
As a Team Leader at Waitrose, your love for food is crucial. Be prepared to share your favourite food experiences and how they relate to customer service. This will demonstrate your alignment with the company's values.
✨Highlight Leadership Skills
Discuss your previous leadership experiences, especially in retail or customer-facing roles. Provide examples of how you've motivated a team or improved performance, as this is key for the role.
✨Understand the Brand
Familiarise yourself with Waitrose's brand values and their commitment to quality and service. Being able to articulate what sets them apart from competitors will show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've successfully managed challenges in a retail environment, particularly during busy periods.