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- Tasks: Lead the design and delivery of innovative loyalty propositions and customer experiences.
- Company: Join a dynamic team at Waitrose and John Lewis, focused on customer loyalty.
- Benefits: Competitive salary, growth opportunities, and a chance to shape customer experiences.
- Why this job: Make a real impact in a fast-paced environment while driving customer loyalty.
- Qualifications: Experience in loyalty programmes, customer strategy, and managing complex projects.
- Other info: Collaborate with cross-functional teams and thrive in a transformation-focused culture.
The predicted salary is between 48000 - 72000 £ per year.
You’ll be data driven with a growth mindset, constantly looking for ways to learn and innovate. You’ll be passionate about creating memorable customer experiences and experienced in delivering change at pace.
You will work closely with the Loyalty Strategy and Proposition Lead, loyalty teams across Waitrose, John Lewis, Pan Partnership and Product teams on the design and delivery of loyalty propositions and experiences. You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with the transformation and capability programme timelines.
You’ll need to lead dotted-line programme teams, collaborating with cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms to align on the roadmap and strategy to deliver and evolve the proposition.
An experienced proposition thinker, you’ll be skilled at blending big customer need opportunities, brand strategy, commercial and operational drivers to create differentiated propositions. You will have a record of leading multidisciplinary teams in the creation of customer-centric, omnichannel propositions.
Highly commercial, you’ll be confident in defining the cost and benefit associated with the proposition and wider loyalty scheme. You will also be responsible for the ongoing run and delivery of the propositions you own, ensuring excellent delivery for customers, operational excellence (alongside the Loyalty Operations team), ongoing optimisation and delivery of related benefits and OKRs.
This role will be working in a fast-paced, transformation environment so experience of transformation and change and an understanding of working and leading teams within this environment would be a benefit. An ability to navigate the business and engage teams to get things done will be important to your success in this role.
- A loyalty SME, with significant experience working within loyalty programme strategy or loyalty programme propositions
- Significant experience in developing, delivering and innovating brand or retail customer-facing propositions
- Strong technical skills in customer strategy and propositions
- Highly commercial and confident working with business cases and benefit tracking and delivery
- Fluent in understanding customers through data and insight
- Experience working with complex projects and managing multiple stakeholders
- Strong experience working with Technology teams
- High level of technical skills around loyalty capability and technology
- Experience in coalition loyalty programmes
- Experience in Retail
- Loyalty Points experience specifically a benefit
Loyalty Strategy and Proposition Senior Manager employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Strategy and Proposition Senior Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the loyalty and retail space on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer-centric propositions. When you get the chance to chat with hiring managers, share specific examples of how you've driven change and delivered results.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your experience aligns with their goals, especially in loyalty strategy.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in loyalty programmes and customer experience. Attend webinars, read industry blogs, and maybe even take a course. This not only boosts your knowledge but also shows potential employers that you're committed to growth.
We think you need these skills to ace Loyalty Strategy and Proposition Senior Manager
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating memorable customer experiences shine through. We want to see how you've made a difference in previous roles and how you can bring that passion to our team.
Be Data-Driven: Since this role is all about being data-driven, make sure to highlight your experience with data analysis and how it has influenced your decision-making. We love seeing candidates who can back up their strategies with solid data insights!
Demonstrate Your Leadership Skills: We’re looking for someone who can lead multidisciplinary teams effectively. In your application, share examples of how you've successfully managed teams and projects, especially in fast-paced environments. Show us you can get things done!
Tailor Your Application: Make sure to tailor your application specifically for this role. Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Numbers
As a candidate for the Loyalty Strategy and Proposition Senior Manager role, you should be prepared to discuss data-driven insights. Brush up on key metrics related to loyalty programmes and be ready to share examples of how you've used data to drive customer engagement and improve propositions.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so highlight your experience in leading cross-functional projects. Prepare specific examples of how you've successfully collaborated with commercial, data, and technology teams to deliver customer-centric solutions.
✨Demonstrate Your Change Management Experience
Given the fast-paced transformation environment, be ready to discuss your experience in managing change. Share stories that illustrate your ability to lead teams through transitions and how you've navigated challenges to achieve successful outcomes.
✨Be Customer-Centric
Emphasise your passion for creating memorable customer experiences. Prepare to discuss how you've blended customer needs with brand strategy in previous roles, and be ready to present ideas on how to enhance loyalty propositions based on customer insights.
