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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality.
- Benefits: Enjoy competitive pay, night shift premiums, and flexible working options.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real impact by shaping a supportive culture and enhancing customer loyalty.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 32000 - 45600 £ per year.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities:
- It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need:
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have:
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Closing Date: May 14, 2026
Pay: £32,000.00 - £45,600.00 Annual
Contract Type: Permanent
Hours of Work: Varied hours of full-time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 8
Where You'll Be Working: Hexham (Waitrose & Partners), Wentworth park, Hexham, Northumberland, NE46 3PJ
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager Nights in Hexham employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Nights in Hexham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a challenging situation. This will help you demonstrate your people management skills and resilience, which are key for the Team Manager role.
✨Tip Number 3
Be ready to discuss how you can maximise sales and improve customer satisfaction. Prepare some ideas on how you would approach these challenges at Waitrose, showing that you’re proactive and ready to make an impact from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the digital side of things, which is super important in today’s retail environment.
We think you need these skills to ace Team Manager Nights in Hexham
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Manager, your leadership skills are key! Make sure to highlight any experience you have in leading teams, especially in fast-paced environments. We want to see how you've motivated others and created a positive atmosphere.
Be Customer-Focused: Remember, it's all about the customers! Share examples of how you've improved customer satisfaction in previous roles. We love seeing candidates who understand the importance of delivering outstanding service.
Demonstrate Your People Management Skills: Talk about your experience with managing people, from organising holidays to handling absences. We’re looking for someone who can create a supportive culture, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our Waitrose family!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what it means to be a Partner. Familiarise yourself with their customer service approach and how you can contribute to creating a supportive culture in the shop.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate others, manage absences, and handle change effectively. This will demonstrate that you're ready to take on the responsibilities of a Team Manager.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like improving customer satisfaction or managing a team during busy periods. Think through potential scenarios beforehand and have clear, structured responses ready to showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the environment aligns with your values and work style.