At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Opportunities for career growth and a vibrant team culture.
- Why this job: Make a real impact on customer experiences and build lasting relationships.
- Qualifications: Experience in customer service and strong leadership skills required.
As a Team Leader within one of our John Lewis shops, you are integral to delivering the unique John Lewis difference. You will lead Partners in providing the distinctive service and passion for products that our competitors cannot match. Your commitment to going the extra mile for both customers and Partners is vital. You will be instrumental in shaping the customer impression of the John Lewis brand, cultivating lifelong trust and loyalty that encourages repeat visits, all while maximising sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities- Driving a great customer experience by ensuring that every customer has a positive interaction with a Partner on their visit.
- Ensuring all operational tasks are completed with a "heads-up approach," guaranteeing that Partners are always looking out for customers and their needs.
- Effective utilisation of the systems, tools and resources to deploy labour resource to match customer and operational requirements.
- Championing our key differentiators by ensuring Partners are actively sharing their knowledge with each other and our customers.
- Inspiring, encouraging, and guiding Partners, clearly communicating expectations and building robust relationships based on honesty and respect.
- Driving the delivery of excellent in-store standards, including efficient recovery, visual merchandising, shop cleanliness, accurate ticketing, and product availability.
- Supporting the shop's leadership team with operational tasks and collaborating with all shop areas to effectively meet dynamic customer demand.
- Ensuring all Partners operate in a safe and legal manner.
- Evidence of consistently delivering amazing customer service personally.
- Demonstrable people and leadership skills.
- Experience working in a customer-facing environment.
- A strong understanding of retail and how to maximise commercial success.
- Effective stakeholder management skills when working with third parties and the wider John Lewis Partnership.
- Duty Manager Training (Internal Partners only).
Closing Date: June 28, 2026
Pay: £14.58 Hourly
Contract Type: Permanent
Hours of Work: Various Hours Available up to 37.5 hours per week, including early starts (05:50), late finishes (19:15) and weekends.
Job Level: Partnership Level 10
Where You'll Be Working: Glasgow (John Lewis & Partners), Buchanan Galleries, Glasgow, Lanarkshire, G1 2GF
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
At John Lewis, we’ve got BIG ambitions to be the most inspiring omni-channel retailer in the UK, built on longstanding customer trust and loyalty. We’re focused on offering the very best products for our customers, from stylish fashion and homeware to innovative technology. And, we’re committed to creating unforgettable experiences that inspire and delight our customers.
Customer Assistant, Team Leader in Glasgow employer: Jlp Insights & Media Website
At John Lewis & Partners in Glasgow, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in delivering exceptional customer service and fostering a supportive work culture. With a commitment to personal growth, flexible working arrangements, and a focus on collaboration and respect, we create an environment where everyone can thrive while contributing to our shared success. Join us to be part of a team that values your input and rewards your dedication with competitive pay and unique benefits.
Contact Details:
Jlp Insights & Media Website Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant, Team Leader in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jlp Insights & Media Website. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jlp Insights & Media Website before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant, Team Leader in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jlp Insights & Media Website:Your cover letter is your chance to shine! Tell us why you want to work at Jlp Insights & Media Website specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jlp Insights & Media Website!
How to prepare for a job interview at Jlp Insights & Media Website
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
