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- Tasks: Support the catering operation and deliver a first-class guest experience.
- Company: Join the largest employee-owned business in the UK with a focus on hospitality.
- Benefits: Competitive pay, night premium, and flexible working hours.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Work in stunning Snowdonia and be part of a passionate team.
- Qualifications: Great customer service skills and ability to thrive in a fast-paced environment.
The predicted salary is between 27000 - 35000 £ per year.
As a Food Services Assistant, you’ll be working in one of our stunning Partnership hotels and supporting the profitable running of the catering operation there. You'll be working alongside a dedicated team of hospitality professionals to deliver a first-class guest experience. Bala Lake Hotel, Activity Base and Spa it’s our Place in the Mountains. Situated in the beautiful Snowdonia National Park looking out across spectacular mountains and just a short stroll from Llyn Tegid (Bala Lake), it's a magical place to work.
If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.
The hotel offers both activity and relaxation in beautiful surroundings, guests can spend their stay taking part in one of the many activities such as Segways; Crossbows; Archery; Field Archery; High Ropes Aerial Challenge; Gladiator Challenge and Leap of Faith; Low Ropes Course with Zip Wire; Laser Clay; Monster Trucks; Bala's own Escape rooms and Cyber Tag or relaxing and pampering themselves in our luxurious Spa overlooking Llyn Tegid (Bala Lake) towards the Arenig mountain.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities- Showing flexibility to work in different areas of the hotel when needed. Always ready to lend a hand to your fellow team members and ensure the smooth running of the hotel.
- Adhering to the highest standards of health and safety to ensure a safe working environment for both fellow Partners and guests.
- Using your excellent organisational skills to prioritise tasks.
- Interacting with guests in a friendly and welcoming manner and sharing your passion for good food and drink.
- Able to work in a fast-paced environment.
- Great customer service skills.
- Good organisational skills.
- Ability to remain calm under pressure and find solutions quickly when issues arise.
- Previous experience in a hospitality environment.
Closing Date: May 20, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Temporary
Hours of Work: Varied hours of full time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:00 - 22:00.
Job Level: Partnership Level 10
Where You'll Be Working: Bala Lake Hotel, Llangower, Bala, Gwynedd, LL23 7BS
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Food Service Assistant employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Service Assistant
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out Bala Lake Hotel's website and social media. Understanding their unique offerings and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests, think of examples from your past experiences where you provided excellent service. This will help you shine during the interview and demonstrate your passion for hospitality.
✨Tip Number 3
Be ready to showcase your flexibility! The role requires you to work in different areas of the hotel, so come prepared with examples of how you've adapted to changing situations in previous jobs. This will highlight your teamwork and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our Partnership and being part of something special at Bala Lake Hotel.
We think you need these skills to ace Food Service Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share any experiences that highlight your customer service skills and how you enjoy creating memorable moments for guests.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Food Service Assistant. Mention how your skills align with the responsibilities listed in the job description, like being flexible and organised.
Keep It Friendly and Professional: While we want you to be yourself, remember to maintain a professional tone. Use friendly language that reflects the welcoming atmosphere of our hotel, showing that you’re a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Bala Lake Hotel.
How to prepare for a job interview at Jlp Insights & Media Website
✨Know the Hotel Inside Out
Before your interview, take some time to research Bala Lake Hotel and its unique offerings. Familiarise yourself with the activities available and the overall guest experience. This will not only show your enthusiasm but also help you connect your skills to what they value.
✨Showcase Your Customer Service Skills
As a Food Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight how you can create a welcoming atmosphere and handle any challenges that arise with grace.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility and teamwork. Be ready to discuss situations where you’ve adapted to changing circumstances or supported your colleagues. Emphasise your willingness to pitch in wherever needed to ensure smooth operations.
✨Stay Calm Under Pressure
Working in a fast-paced environment means things can get hectic. Think of examples where you’ve successfully managed stress or resolved issues quickly. Show them you can keep your cool and find solutions, even when the pressure is on.