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- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality.
- Benefits: Competitive salary, night premium pay, and flexible working options.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for retail are essential.
- Other info: Enjoy a supportive culture that values diversity and personal growth.
The predicted salary is between 25500 - 34000 £ per year.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key ResponsibilitiesIt's fast paced and at times you'll oversee the entire day-to-day operation of the shop:
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Closing Date: February 11, 2026
Pay: £30,500.00 - £42,500.00 Annual
Contract Type: Permanent
Hours of Work: Full Time Work (37.5 hours per week) across four days to late finishes, evenings and weekends between the hours of 16:00 - 02:00.
Job Level: Partnership Level 8
Where You'll Be Working: Exeter (Waitrose & Partners), 2 Gladstone Road, Exeter, Devon, EX1 2ED
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager in Exeter employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose's values and how they treat their Partners. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've motivated a team or handled a tough situation. Being able to share these experiences will highlight your people management skills.
✨Tip Number 3
Prepare questions for your interviewers! Ask about their approach to customer service or how they support their Partners. This shows you're genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing team you'll be joining.
We think you need these skills to ace Team Manager in Exeter
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Manager, we want to see your leadership style shine through in your application. Share specific examples of how you've motivated and inspired your team in previous roles. This will help us understand how you can bring that positive energy to Waitrose.
Highlight Your People Management Experience: We’re all about teamwork here at Waitrose, so make sure to emphasise your people management skills. Talk about how you've handled team dynamics, organised schedules, or resolved conflicts. This will show us you're ready to create that supportive culture we value.
Demonstrate Your Customer Focus: Customer satisfaction is key for us, so don’t forget to mention your experience in delivering outstanding service. Share any stories where you went above and beyond for customers, as this will resonate with our commitment to exceptional Partner-led service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in leading a team, especially in fast-paced environments. Prepare examples of how you've motivated your team and improved customer satisfaction, as these are key aspects of the role.
✨Showcase Your Commercial Acumen
Be ready to discuss how you've maximised sales and minimised wastage in previous roles. Think of specific strategies you've implemented that led to increased profits, as this will demonstrate your understanding of the retail business.
✨Emphasise Your People Skills
Prepare to talk about your approach to managing people-related tasks, like organising holidays and handling absences. Highlight any experience you have with conflict resolution or supporting team members through change, as this is crucial for the role.
✨Demonstrate Your Passion for Retail
Express your enthusiasm for the retail industry and your understanding of what makes Waitrose unique. Share personal anecdotes or experiences that reflect your commitment to delivering outstanding customer service and building trust with customers.
