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For Companies At a Glance
- Tasks: Support customers with queries, complaints, and services in a friendly manner.
- Company: Join John Lewis, the UK's largest employee-owned business, known for its trusted brands.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive team environment.
- Why this job: Be part of a culture that values kindness, respect, and personal growth while making a difference.
- Qualifications: Excellent customer service, communication, and organisational skills are essential; training provided.
- Other info: Must be 18+; full-time role includes late nights and weekends.
ABOUT THE ROLE
As a Customer Support Partner, you\’ll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can\’t compete with.
Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
Due to its nature and financial legislation, you need to be 18-years or older to work in this role.
Key Responsibilities
- Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
- Promote our services at in-store events.
Essential skills/experience you\’ll need
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple softwares.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience you may have
- Previous experience of working in a customer facing role is welcomed. However, we\’ll provide all the training you need so that you can perform at your best, every day.
Closing Date: August 5, 2025
Pay: £12.40 Hourly
Contract Type: Permanent
Hours of Work: Full Time including late nights and weekends
Job Level: Partnership Level 10
Where You\’ll Be Working: Cheadle (John Lewis & Partners), Wilmslow Road, Cheadle, Cheshire, SK8 3BZ
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
At John Lewis, we’ve got BIG ambitions to be the most inspiring omni-channel retailer in the UK, built on longstanding customer trust and loyalty.
We’re focused on offering the very best products for our customers, from stylish fashion and homeware to innovative technology. And, we’re committed to creating unforgettable experiences that inspire and delight our customers.
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Customer Support Partner employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Partner
✨Tip Number 1
Familiarise yourself with John Lewis's values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic customer interactions. This will prepare you for handling queries and complaints effectively, showcasing your ability to resolve issues on the spot.
✨Tip Number 3
Research common customer service challenges in retail environments. Being able to discuss these challenges and how you would address them can demonstrate your proactive mindset and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of John Lewis to gain insights into the company culture and expectations. This insider knowledge can give you an edge in understanding what it means to be a Partner at John Lewis.
We think you need these skills to ace Customer Support Partner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Partner. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your excellent communication skills, attention to detail, and any previous customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the John Lewis brand. Mention specific examples of how you've resolved customer queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Jlp Insights & Media Website
✨Showcase Your Customer Service Skills
As a Customer Support Partner, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, demonstrating your friendly and compassionate approach.
✨Familiarise Yourself with the Brand
Research John Lewis and its values before the interview. Understanding the brand's reputation and commitment to customer satisfaction will help you articulate how you can contribute to maintaining that standard as a Partner.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and logically, and be ready to discuss how you would handle various customer scenarios, ensuring you convey respect and empathy.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of specific instances where you had to think on your feet or adapt to challenging situations, and be prepared to explain your thought process and outcomes.