At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Competitive salary, evening and night premiums, and flexible working options.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be a brand ambassador and make customers' homes better with your skills.
- Qualifications: Must have a manual C1 driving licence and experience in installation.
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.
You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need:
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring:
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of a flat pack.
Closing Date: June 25, 2026
Pay: £32,500.00 - £44,500.00 Annual
Contract Type: Permanent
Hours of Work: 41 hours per week, 4 days a week over a 5 week Rota. Working 3 in 5 Saturdays. 06:00 to 17:00
Job Level: Partnership Level 9
Where You'll Be Working: Cranbrook Way Customer Delivery Hub (John Lewis & Partners), 4 Cranbrook Way, Solihull, B90 4GT
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Driver Technician 7.5T employer: Jlp Insights & Media Website
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture of collaboration and respect. As a Driver Technician at our Cranbrook Way Customer Delivery Hub, you'll enjoy competitive pay, evening and night premiums, and opportunities for personal growth while delivering exceptional service to our customers. Join us in creating a workplace where you can thrive, contribute, and be part of a team that values your input and well-being.
Contact Details:
Jlp Insights & Media Website Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Technician 7.5T
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✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
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We think you need these skills to ace Customer Delivery Hub, Driver Technician 7.5T
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Jlp Insights & Media Website, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Jlp Insights & Media Website and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Jlp Insights & Media Website. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Jlp Insights & Media Website.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Jlp Insights & Media Website.
