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- Tasks: Deliver quality Waitrose produce to customers' doors with excellent service.
- Company: Join the largest employee-owned business in the UK, Waitrose & Partners.
- Benefits: Earn £14.96 per hour plus night premium and enjoy flexible working hours.
- Why this job: Be a vital part of a team that values kindness, respect, and customer satisfaction.
- Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.
- Other info: Part-time role with opportunities for growth and a supportive work environment.
The predicted salary is between 11 - 18 £ per hour.
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. You will be based at our purpose-built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market-leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities- Checking your delivery routes for the day.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider CFC team when required with general shopkeeping tasks.
- Full valid B-Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed; however, we’ll give you all of the training you need to perform at your best, every day.
Closing Date: January 5, 2026
Pay: £14.96 Hourly
Contract Type: Permanent
Hours of Work: Part-time 30 hours per week across Friday/Saturday/Sunday/Monday. Start times from 05:00-08:00.
Job Level: Partnership Level 10
Where You’ll Be Working: Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London, CR5 2HR
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver employer: Jlp Insights & Media Website
Contact Detail:
Jlp Insights & Media Website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This will help you connect with the brand and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Be prepared for practical assessments! As a delivery driver, you might need to demonstrate your driving skills or complete vehicle checks. Brush up on your driving knowledge and be ready to show how you ensure safety on the road.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Waitrose family. Don’t wait too long, though – apply early to beat the rush!
We think you need these skills to ace Customer Delivery Driver
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Customer Delivery Driver, you'll be the face of Waitrose. Make sure to highlight any previous experience you have in customer service. We want to see how you can bring that friendly, helpful attitude to our customers' doors!
Be Clear About Your Driving Experience: Don’t forget to mention your driving licence details and any relevant driving experience. If you've worked with chilled vehicles before, let us know! We’re keen to see how your background fits with our needs.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Use similar language and phrases to show us you understand the role and what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're tech-savvy and ready to embrace our digital world!
How to prepare for a job interview at Jlp Insights & Media Website
✨Know Your Routes
Familiarise yourself with the delivery routes in London and surrounding areas. Being able to discuss your understanding of the area during the interview will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this role is all about building rapport and trust.
✨Demonstrate Safety Awareness
Be ready to talk about vehicle safety checks and road compliance. Highlight any previous experience you have with driving regulations or safety protocols, as this will reassure them that you take safety seriously.
✨Embrace the Partnership Spirit
Understand the ethos of being a Partner at Waitrose. Be prepared to discuss how you can contribute to a positive team environment and support your colleagues, as teamwork is key in this role.