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- Tasks: Join us as a Driver Trainee Technician, delivering and installing products with a focus on customer service.
- Company: Be part of John Lewis, the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive training programme.
- Why this job: Gain hands-on experience while making customers happy and being part of a respected brand.
- Qualifications: Must be 18+, hold a UK B-Category driving licence, and have customer service experience.
- Other info: This role involves heavy lifting and requires a commitment to safety and teamwork.
The predicted salary is between 22700 - 35000 £ per year.
Customer Delivery Hub, Driver Trainee, Technician page is loaded
Customer Delivery Hub, Driver Trainee, Technician
Apply locations South Central Customer Dellivery Hub (John Lewis & Partners) posted on Posted 2 Days Ago job requisition id R-180110
ABOUT THE ROLE
As a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
Once you\’re fully trained, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.
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Due to its nature, you need to be 18-years or older to work in this role.
At a glance:
Roles Available: Customer Delivery Hub, Driver Trainee
Position: Permanent
Location: South Central CDH (Southampton)
Salary: Up to £31,020 (Annual) depending on experience for a Customer Delivery Hub, Driver Trainee, Technician.
Due to the nature of these roles, we require all applicants to be over 18 to apply.
Driver Trainee to Technician, Key Responsibilities:
As a Driver Trainee Technician, you will be supported through our 90-day Customer Delivery Driver trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
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Being an ambassador for the John Lewis brand with great customer service is your number one priority.
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Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
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Show great respect and courtesy for the customer\’s home, and handle unexpected situations to find the best possible solution for your customers.
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Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
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Keeping up to date with new products and technologies to perform your role at your best.
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Maintaining a safe working environment.
Upon completion of both C1 acquisition and Technician training by meeting all relevant criteria of the programme, your salary will increase up to £34,353 (Annual). It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs therefore increase in pay can not be guaranteed.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you\’ll need
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UK B-Category manual driving licence with no more than 6 points.
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Previous experience in a customer-facing role.
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Have great verbal communication skills both over the phone and face-to-face.
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Good understanding of technology and an interest in installation.
Desirable skills/experience you may have
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Prior experience in installation and customer delivery services.
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To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8060083
Closing Date:
July 24, 2025
Pay:
£27,700.00 – £35,000.00 Annual
Contract Type:
Permanent
Hours of Work:
Full time work (41 hours per week) across four days a week between Monday to Saturday, working 06:00-17:00.
Job Level:
Partnership Level 10
Where You\’ll Be Working:
South Central Customer Dellivery Hub (John Lewis & Partners), Unit 3, Peel Logistics Park South Central, Southampton, Hampshire, SO169BN
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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locations South Central Customer Dellivery Hub (John Lewis & Partners) posted on Posted 14 Days Ago
At John Lewis, we’ve got BIG ambitions to be the most inspiring omni-channel retailer in the UK, built on longstanding customer trust and loyalty.
We’re focused on offering the very best products for our customers, from stylish fashion and homeware to innovative technology. And, we’re committed to creating unforgettable experiences that inspire and delight our customers.
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Customer Delivery Hub, Driver Trainee, Technician employer: JLP Insights & Media website
Contact Detail:
JLP Insights & Media website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub, Driver Trainee, Technician
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during any discussions or interviews.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially those involving delivery or installation. Be ready to share specific examples of how you handled customer interactions and resolved issues effectively.
✨Tip Number 3
Prepare to discuss your driving experience and any relevant qualifications. Since a C1 driving licence is essential, showing your commitment to obtaining this qualification can set you apart from other candidates.
✨Tip Number 4
Demonstrate your interest in technology and installation processes. Being knowledgeable about the products you'll be delivering and installing will show your enthusiasm for the role and your ability to provide excellent service.
We think you need these skills to ace Customer Delivery Hub, Driver Trainee, Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. Emphasise any previous work that involved installation or delivery services, as this will resonate with the role of Driver Trainee Technician.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the John Lewis brand. Mention your understanding of the importance of customer service and how you can contribute to maintaining their high standards.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as communication abilities, problem-solving skills, and any technical knowledge related to installations. This will help demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at JLP Insights & Media website
✨Show Your Customer Service Skills
As a Driver Trainee Technician, you'll be the face of the John Lewis brand. Be prepared to discuss your previous customer-facing experiences and how you handled challenging situations. Highlight your ability to communicate effectively and provide excellent service.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the types of products you'll be installing, such as large appliances and TVs. Showing an understanding of technology and installation processes will impress the interviewers and demonstrate your readiness for the role.
✨Emphasise Teamwork and Collaboration
This role involves working closely with a partner during deliveries. Be ready to share examples of how you've successfully collaborated with others in past roles, showcasing your ability to work as part of a team.
✨Prepare for Physical Demands
Since the job involves heavy lifting and physical activity, it's important to express your readiness for these demands. You might want to mention any relevant experience or your fitness level to reassure them that you're up for the task.
