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- Tasks: Deliver quality Waitrose produce to customers' doors while providing excellent service.
- Company: Join the UK's largest employee-owned business, dedicated to quality and customer satisfaction.
- Benefits: Enjoy flexible working hours, a supportive environment, and the chance to thrive as a Partner.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great customer service skills.
- Other info: Part-time role with shifts on Mondays, Fridays, or Saturdays; training provided.
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. You will be based at our purpose-built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market-leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas.
Due to its nature, you need to be 18 years or older to work in this role.
Shifts Available: Monday, Friday & Saturday (8 hours per day)
Start Time: AM Shifts Only, starting between 05:00 and 08:30
Key Responsibilities
- Checking your delivery routes for the day.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider CFC team when required with general shopkeeping tasks.
Essential skills/experience you’ll need
- Full valid B-Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we’ll give you all of the training you need to perform at your best, every day.
Pay: £14.96 Hourly
Contract Type: Permanent
Hours of Work: Part-time Hours (Up to 15 hours per week), working on either Mondays, Fridays or Saturdays, 8 hour shifts with start times between 05:00am - 8:30am
Job Level: Partnership Level 10
Where You’ll Be Working: Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London, CR5 2HR
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
At Waitrose, we LOVE food, and we’re all about creating truly extraordinary shopping experiences by sharing our passion with our food-loving customers. We don’t just give great service and stock shelves, we forge an emotional connection with our customers through our shared passion for great food, setting us apart from other supermarkets.
Customer Delivery Driver employer: JLP Insights & Media website
Contact Detail:
JLP Insights & Media website Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver
✨Tip Number 1
Familiarise yourself with the local area around Coulsdon. Knowing the streets and shortcuts can help you navigate efficiently, which is crucial for a delivery driver role.
✨Tip Number 2
Brush up on your customer service skills. Practice how to engage with customers positively, as building rapport is key to representing the Waitrose brand effectively.
✨Tip Number 3
Make sure you understand the importance of vehicle safety checks. Being knowledgeable about these procedures will show your commitment to safety and compliance during the interview.
✨Tip Number 4
Be prepared to discuss your physical fitness. Highlight any relevant experience that demonstrates your ability to handle the physical demands of the job, such as lifting and moving items.
We think you need these skills to ace Customer Delivery Driver
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Delivery Driver position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous driving experience or customer service roles, make sure to emphasise these in your CV and cover letter. Use specific examples to demonstrate your skills in delivering excellent customer service and handling physical tasks.
Show Your Passion for Food: Since Waitrose is all about food, express your enthusiasm for quality produce and customer service in your application. Mention any relevant experiences that showcase your passion for food and how it relates to the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at JLP Insights & Media website
✨Know the Route
Familiarise yourself with the delivery routes in London and surrounding areas. Being able to discuss your understanding of the area during the interview will show your preparedness and commitment to providing excellent service.
✨Emphasise Customer Service Skills
Highlight your previous experiences where you provided exceptional customer service. Be ready to share specific examples of how you built rapport with customers, as this role heavily relies on creating a positive experience for them.
✨Demonstrate Safety Awareness
Discuss your knowledge of vehicle safety checks and road compliance. Showing that you understand the importance of health and safety regulations will reassure the interviewer of your reliability as a driver.
✨Show Physical Preparedness
Be prepared to talk about your ability to handle the physical demands of the job, such as lifting crates and navigating stairs. Mention any relevant experiences that demonstrate your capability to meet these requirements.
