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- Tasks: Be the friendly face that welcomes clients and ensures a seamless experience.
- Company: Join JLL, a global leader in real estate services, dedicated to creating exceptional experiences.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing workplace experiences and building community connections.
- Qualifications: 1+ year in customer service; a positive attitude and strong communication skills are essential.
- Other info: This part-time role offers a chance to work in a dynamic corporate setting.
Join to apply for the Workspace Experience Ambassador role at JLL
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Join to apply for the Workspace Experience Ambassador role at JLL
Workspace Experience Ambassador (Part Time)
The role of Workspace Experience Ambassador is to ensure the highest levels of client, colleague and visitor experience and care. To consistently deliver service excellence and drive to provide seamless colleague experience, and all floor duties are attended to, adding value at every opportunity. The workspace ambassador should be self-motivated individual who has an instinctive customer centric approach that anticipates our client colleagues & visitor needs and lives the Customer Experience Vision:
Workspace Experience Ambassador (Part Time)
The role of Workspace Experience Ambassador is to ensure the highest levels of client, colleague and visitor experience and care. To consistently deliver service excellence and drive to provide seamless colleague experience, and all floor duties are attended to, adding value at every opportunity. The workspace ambassador should be self-motivated individual who has an instinctive customer centric approach that anticipates our client colleagues & visitor needs and lives the Customer Experience Vision:
“We pledge to create exceptional, memorable experiences for Client colleagues and visitors.”
The role of Workspace Ambassador is based across all colleague areas around the building and meeting room floors to ensure each meeting room and colleague space is attended to and guests are hosted to their meeting rooms. As the Workspace ambassador for our HSBC colleagues and partners. Your role will be a hybrid approach across all levels at HSBC Global headquarters promote service excellence for visitors and a community feel within the workspace environment while taking ownership of workplace facilities.
Working hours/pattern
Core service hours of Workspace Ambassador are 08.00-15.00. These hours are covered by the team on a shift rota basis, working Monday to Fridays, 30 hours per week.
Key Responsibilities
Colleague Experience
- To ensure that all visitors experience service excellence consistently, providing a warm, courteous, and prompt welcome on arrival and throughout the client journey.
- To host the main reception area energising the space and creating lasting impressions
- To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach.
- Fluency of both internal and external VIPs to constantly recognise and deliver service excellence.
- Communication between team members to ensure smooth transitions throughout the building.
- Complimenting the Vgreet mobile reception technology with service by anticipating visitor needs, following up with clients and ensuring client expectations are met and where possible exceeded.
Service Excellence
- Ensure that the visitor and colleague spaces are always immaculate, taking ownership of the space and reporting issues appropriately.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
- Support events and promote activities that bring together employees from across different teams within the business.
- Immerse yourself within the work profile of each business and which workspace features are most critical to their business success.
- Adaptable to work throughout the Colleague Experience operation.
- Effectively communicate to the senior management team, displaying accuracy and attention to detail both in verbal and written communication
- Maintain a strong awareness of business activity communicating all updates with other teams whilst building strong and lasting relationships.
- Escalate any new / ongoing / potential issues and complaints to the UK Workspace Experience Lead so that they are addressed accordingly.
- Ensure all Workspace Ambassador procedures are always adhered to.
Workspace Operation and Communication
- Adaptable to work with a hybrid approach throughout the workspace operation including main building reception and internal spaces.
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Maintain a strong awareness of business activity communicating all updates with team members.
- Liaising with other departments, namely security, facilities, and hospitality services
- Be a promoter of Workspace technology, encourage colleagues to use online reporting of faults/requests and engage with CRE via the workspace app.
- Be the “go-to” person for all workplace matters; answer questions and deliver effective solutions (utilising stakeholder network)
- Ownership of meeting rooms including in room technology (triage and first line fix), escalating where specialist technical support is required.
- Establish relationships with key stakeholders across the workspace teams.
- Become an effective bridge point between the business units, local/regional CRE and the HSBC end-user colleagues.
- Support orientation of new staff as well as aiding staff visiting from other offices
- Be aware of any changes occurring within each business.
- Oversee the behaviours and etiquettes in the workspace through ongoing monitoring, engagement, and communications with the various teams to ensure alignment to Openwork principles.
- Support our facilities Management team in responding to internal workplace issues including at workstations, meeting rooms, communal areas, etc.
- Undertake smart space analysis and general observations to understand key peak periods, down times, and broader behaviours in the workspace.
- Ensure Security and Health and Safety procedures are always adhered to.
Personal Presentation and Responsibilities
- Maintain a professional, polite and considerate manner at all times.
- Adhere to uniform and presentation standards as per the personal appearance guidelines.
- Taking ownership of workspace experience responsibilities to constantly develop service standards.
Person Specification/Requirements
- At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline
- Self-motivated individual committed to service excellence.
- Possesses an operational knowledge of all workplace services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods.
- Ability to demonstrate empathy, excellent customer service and practical skills.
- Skilled in guest/client service and confident in striving for excellence
- Operational knowledge of all reception services and standard operating procedures
- Must have excellent organisational skills and good attention to detail.
- Ability to use own initiative and takes ownership.
- Should have an excellent and positive “can do attitude” and a great team player and supporter.
- Able to work in a busy and pressurised environmentproviding a discreet and personalised service.
From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operation.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Workspace Experience Ambassador employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workspace Experience Ambassador
✨Tip Number 1
Familiarise yourself with the workspace environment at HSBC. Understanding their culture and values will help you connect better with colleagues and visitors, showcasing your commitment to service excellence.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Being able to engage warmly and effectively with clients and colleagues is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current or former Workspace Experience Ambassadors or similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, helping you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your proactive nature by preparing questions about the role and the team dynamics. This shows your enthusiasm and willingness to contribute positively to the workspace experience.
We think you need these skills to ace Workspace Experience Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Workspace Experience Ambassador role. Understand the key responsibilities and required skills, such as customer service excellence and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in front-of-house roles or customer service positions. Emphasise any specific achievements that demonstrate your ability to create exceptional experiences for clients and visitors.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the workspace environment. Use specific examples from your past experiences to illustrate how you embody the qualities they are looking for in a candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Workspace Experience Ambassador role.
How to prepare for a job interview at JLL
✨Showcase Your Customer-Centric Approach
As a Workspace Experience Ambassador, your ability to anticipate and meet client needs is crucial. During the interview, share specific examples of how you've provided exceptional customer service in previous roles, highlighting your proactive approach.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you’ve successfully communicated with team members and clients in the past. Use clear and concise language during the interview to showcase your verbal communication skills.
✨Emphasise Your Attention to Detail
The role requires a keen eye for detail, especially when it comes to maintaining workspace standards. Bring up instances where your attention to detail made a significant difference in your previous jobs, whether in managing spaces or handling client requests.
✨Exhibit Your Adaptability
This position involves a hybrid approach and working across various areas. Share experiences that demonstrate your adaptability in fast-paced environments, and how you’ve successfully managed multiple tasks while maintaining high service standards.
