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For Companies At a Glance
- Tasks: Oversee facilities management and enhance customer experience at client sites.
- Company: Join a forward-thinking public sector organisation focused on innovation.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real impact by ensuring top-notch service delivery and customer satisfaction.
- Qualifications: Experience in facilities maintenance and strong communication skills required.
- Other info: Dynamic role with potential for career advancement and skill development.
The predicted salary is between 36000 - 60000 £ per year.
The Role
We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client’s sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It is a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client’s site and will report directly into the Contract Delivery Manager. You will be rewarded with a salary reflective of background, skill set and experience.
Day to day responsibilities include:
- Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services.
- Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements.
- Assures prompt response by other team members and selected contractors to exceed customer expectations.
- Gives direction on site to promote engagement and excellence in customer service and delivery.
- Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business.
- Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures.
- Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed.
- Supports emergency preparedness and crisis planning on a site by site basis.
- Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service.
- Is the first point of contact relating to all building issues.
- Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs.
- Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level.
- Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs.
- Adds value in delivery and innovation.
- Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord.
Essential Skills, experience and qualifications:
- Knowledge within the Facilities Maintenance sector with some technical experience.
- Previous experience in a similar role.
- Understanding of UK health and safety requirements.
- Mechanical, organisational, interpersonal and IT skills.
- Ability to multitask and possess the physical capability to engage in manual labour.
- Courteous and helpful approach with strong communication skills both verbal and written.
- Ability to prioritise tasks, work to deadlines with minimal supervision.
- Proactive approach to identifying and rectifying matters relating to the building.
- Able to manage/support crisis situations.
- Self-motivated and can work independently.
- Excellent admin skills.
Workplace Liaison Officer employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer experience, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Workplace Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Workplace Liaison Officer. Highlight your experience in facilities management and customer service, and don’t forget to mention any relevant technical skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've exceeded customer expectations in previous positions.
Showcase Your Communication Skills: Since this role requires strong communication skills, make sure your application reflects that. Use clear, concise language and ensure there are no typos or grammatical errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the specific services mentioned in the job description. Understand the key responsibilities like overseeing cleaning, emergency call-outs, and compliance with health and safety regulations. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Customer Service is Key
Since this role is heavily customer-oriented, think about examples from your past experiences where you’ve gone above and beyond for a client or resolved a tricky situation. Be ready to discuss how you can promote high levels of satisfaction among end-users and how you would handle service requirements proactively.
✨Show Your Communication Skills
This position requires strong communication skills, so be prepared to demonstrate your ability to tailor messages to different audiences. Practice explaining complex ideas simply and clearly, as you might need to communicate with both clients and team members. Think of scenarios where you've successfully navigated communication challenges.
✨Be Proactive and Solution-Oriented
During the interview, highlight your proactive approach to identifying and resolving issues. Share specific examples where you’ve anticipated problems before they arose and how you managed to keep things running smoothly. This will showcase your ability to manage crisis situations effectively, which is crucial for this role.
