At a Glance
- Tasks: Manage work orders and coordinate services to ensure smooth operations.
- Company: Join JLL, a leader in workplace management and innovation.
- Benefits: Gain valuable experience, develop skills, and connect with industry professionals.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
- Why this job: Be part of game-changing projects and make a real impact in facilities management.
- Qualifications: 2+ years in scheduling or work order management; customer service experience is a plus.
The predicted salary is between 35000 - 44962 £ per year.
About JLL: If you're looking to step up your career, JLL Workplace Management is the perfect professional home.
At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives.
You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.
We're focused on opportunity and want to help you make the most of yours.
Achieve your ambitions join us at JLL Workplace Management! Main Duties & Responsibilities
: Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services.
To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Procurement of services from external supply partners, including purchase order creation and service delivery management.
To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
To handle and actively resolve any customer issues according to the Customer Complaint process.
To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience: 2+ years working within a work order / scheduling / mobile resource planning environment; FM isadvantageous Experience in coordinating service delivery in a mobile field force environment, including partsmanagement and subcontract service delivery.
Experience of working in a customer service environment driven by customer SLAs, performancemeasurement and personal work targets essential.
Excellent communication both written and verbal Ability to stay calm in a high paced environment.
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Scheduler in Willenhall employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
