At a Glance
- Tasks: Be the friendly face of our office, managing reception and ensuring a great customer experience.
- Company: Join JLL, a leader in real estate shaping a better world with innovative services.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for career growth.
- Other info: Dynamic workplace with a focus on teamwork and professional development.
- Why this job: Make a difference by providing excellent service and being the first point of contact.
- Qualifications: Previous reception experience and strong organisational skills are a must.
The predicted salary is between 12 - 15 £ per hour.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a Receptionist at our Birchwood office, you will direct, co-ordinate and escalate as appropriate any facilities related matters. You will report to the Facilities Manager and be the local point of contact, with a focus on the customer experience. You will have ownership of the Front of House services and be responsible for Reception duties, Switchboard operation and any other ad-hoc site related duties. You will be responsible for providing support to ensure facilities and services are provided in an effective, efficient and compliant manner.
Essential duties and responsibilities include (but are not limited to):
- Customer Service and Site Operations Management of the Front of House services
- Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member of staff
- Receive, direct and relay telephone, email and other queries
- Maintain high standards of Front of House and office areas, keeping them in good order
- Administration of parking spaces
- Manage onsite meeting rooms arranging refreshments and hospitality requirements
- Conduct daily meeting room checks
- Handle all incoming and outgoing mail (digital and physical)
- Assist in coordinating the repair and maintenance of the site and office equipment
- Issuing access badges for office staff, visitors and vendors
- Maintain the visitors sign-in book
- Monitor and ensure office housekeeping and cleanliness is delivered to the highest quality
- Champion company office policies and procedures
- Provide contractor management, carrying out site inductions and monitoring whilst on site
- Porterage activities, ensuring deliveries are passed to their recipient without delay
- Re-stocking of office consumables
- Ad-hoc cleaning required (dishwasher, coffee machine cleans etc)
Additional Duties & Responsibilities:
- Promote a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
- Give direction on site to promote engagement and excellence in customer service and delivery
- Provide administrative support to the Facilities Manager
- Creation and collation of company identification cards
- Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
- Acknowledge that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
- Support emergency preparedness and crisis planning, following all emergency and evacuation procedures
Essential Qualifications/Experience:
- Previous experience in a similar role
- Proficiency in Microsoft Office Suite
- Good organisational and interpersonal skills
Desirable Qualifications/Experience:
- Customer service
- Business administration
- Use of CAFM systems
- Knowledge of FM practices and procedures
Part Time Receptionist in Willenhall employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Receptionist in Willenhall
✨Get Friendly with Local Agents
In the real-estate game, networking is crucial. Head down to local property viewings or open houses and chat up the agents. Get to know them, they could have leads on part-time gigs or internships that aren’t even advertised yet!
✨Use Community Boards
Check out community boards or online local forums like Facebook groups specifically for your area’s real estate market. Often, agents or property management companies post about part-time roles that might not make it to the big job sites.
✨Join Real Estate Meetups
Look for local real estate meetups or networking events; these are gold mines for meeting potential employers and learning about new opportunities. Don’t be shy—put yourself out there and show your enthusiasm for real estate!
✨Browse JLL for Part-Time Openings
Make sure to regularly check out our website at JLL. We often list part-time positions straight from the source, and applying through our site can sometimes give you an advantage. Always keep an eye on those listings!
We think you need these skills to ace Part Time Receptionist in Willenhall
Some tips for your application 🫡
Show Off Your Local Knowledge:In real estate, knowing the area is key! Make sure your CV highlights any experience you have in the local market or community. Whether it’s part-time work in the area or even a few local projects, show us you're in the know!
Highlight Your Communication Skills:Part-time roles in real estate rely heavily on strong communication, both written and verbal. In your cover letter, give examples of how you’ve communicated effectively in previous roles. We're looking for confident communicators who can work with our clients smoothly.
Be Flexible with Your Availability:As you're applying for a part-time role, it's important to communicate your availability clearly. Let us know when you can work, especially during weekends or evenings. This helps us understand how you fit into our current team structure.
Customize Your Application for Us!:Don’t just send out the same CV everywhere! Tailor your application specifically for JLL and the role of Part Time Receptionist. Mention how your skills will contribute to our mission and why you’re excited to be part of our team. We're eager to see what makes you a great match!
How to prepare for a job interview at JLL
✨Know Your Local Market
As someone looking to step into the real estate game, it's crucial for us to know the local property market inside out. Brush up on the trends, average property prices, and the type of clients in your area. This shows JLL that you're not just looking for a part-time gig but are genuinely interested in making a difference in the local scene.
✨Be Ready for Scenario Questions
In a real estate interview, we might face role-play or scenario questions designed to gauge our problem-solving skills. Think about potential client scenarios, like handling a difficult buyer or negotiating prices, and prepare to discuss how you'd manage those situations. This will show JLL that we can think on our feet!
✨Show Your Value-Added Skills
Even though it's a part-time position, we should highlight any additional skills or tools we bring to the table—think social media savvy or familiarity with property management software. If you've done any relevant coursework or have insights from internships, let’s weave those into the conversation to show our potential value to JLL.
✨Prepare Your Availability Wisely
Since this is a part-time role, it's key for us to clearly articulate our availability during the interview. Think about peak hours when clients need us and how our flexibility could benefit JLL. It shows we're committed to being there when needed while balancing our other commitments.
