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- Tasks: Lead food service standards across EMEA and drive performance improvements.
- Company: Join a dynamic team focused on transforming food services in EMEA.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Exciting role with opportunities for professional development and cross-regional initiatives.
- Why this job: Make a real impact in food service operations and enhance customer experiences.
- Qualifications: 5+ years in food service operations and strong project management skills.
The predicted salary is between 50000 - 65000 £ per year.
The IFM Program Manager - Food Services EMEA is responsible for implementing and maintaining food service standards and programs across the EMEA portfolio. The role focuses on the tactical execution of food service initiatives, managing operational data, supporting procurement processes, and ensuring consistent service delivery standards. It plays a key role in driving performance improvements, maintaining program governance, and supporting the broader food services transformation agenda.
Responsibilities
- Execute standardized operating procedures across food service locations
- Implement MVE requirements in all food service venues
- Support new venue openings and service launches
- Maintain food safety and quality control programs
- Coordinate service improvement initiatives
- Develop and maintain program documentation
- Performance Management & Reporting
- Monitor and analyze operational KPIs
- Track and report on CSAT/WES metrics
- Create regular performance dashboards
- Manage vendor performance tracking
- Prepare monthly/quarterly business reviews
- Support data-driven decision making
- Procurement & Vendor Management
- Support RFP processes for food services
- Assist in vendor selection and onboarding
- Monitor contract compliance
- Track vendor performance against SLAs
- Support vendor relationship management
- Maintain vendor documentation and records
- Financial Control & Analysis
- Track operational costs and subsidies
- Analyze venue performance metrics
- Support budget planning processes
- Monitor pricing and cost structures
- Identify cost optimisation opportunities
- Prepare financial analysis reports
- Service Quality & Compliance
- Conduct regular site audits
- Monitor compliance with food safety standards
- Track and resolve service issues
- Support quality improvement initiatives
- Maintain compliance documentation
- Coordinate with EHS teams
- Project Support
- Manage food service improvement projects
- Support new program implementations
- Coordinate cross-regional initiatives
- Assist with pilot program management
- Support change management activities
- Document best practices and learnings
Qualifications
- 5+ years' experience in food service operations
- Experience in program/project management
- Background in vendor management
- Knowledge of food service standards and compliance
- Experience with performance tracking and reporting
- Understanding of procurement processes
- Proven analytical and problem-solving abilities
- Technical Competence
- Strong data analysis skills
- Proficiency in reporting tools and dashboards
- Understanding of food service operations
- Knowledge of quality management systems
- Familiarity with procurement processes
- Experience with project management tools
- Professional Skills
- Excellent organisational abilities
- Strong attention to detail
- Effective communication skills
- Problem-solving capabilities
- Project management expertise
- Ability to work independently
- Strong stakeholder management skills
- Process improvement mindset
- Bachelor's degree in a relevant field
- Food service management certifications (advantageous)
- Project management certifications (beneficial)
- Fluent in English; additional languages beneficial
IFM Program Manager - Food Services EMEA in Westminster employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IFM Program Manager - Food Services EMEA in Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the food service industry, especially those who work in EMEA. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in food service operations and project management. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable discussing your experience with vendor management and performance tracking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IFM Program Manager - Food Services EMEA in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the IFM Program Manager role. Highlight your food service operations experience and any relevant project management achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about food services and how your background aligns with our goals at StudySmarter. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to mention any tools or methods you’ve used in the past. We love seeing how you’ve tracked performance metrics and made data-driven decisions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go!
How to prepare for a job interview at JLL
✨Know Your Food Service Standards
Make sure you brush up on the latest food service standards and compliance regulations. Being able to discuss how you've implemented these in past roles will show your expertise and commitment to quality.
✨Showcase Your Data Skills
Since this role involves a lot of data analysis, be prepared to talk about your experience with performance tracking and reporting tools. Bring examples of how you've used data to drive improvements in food service operations.
✨Demonstrate Project Management Prowess
Highlight your project management experience, especially in food service settings. Discuss specific projects you've led, focusing on your role in managing timelines, budgets, and stakeholder communications.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully resolved service issues or improved operational processes, and be ready to share those stories.