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- Tasks: Create a vibrant community at 40 Leadenhall and engage with local stakeholders.
- Company: Join JLL, a leader in real estate and investment management.
- Benefits: Gain experience in a prestigious workplace with world-class amenities.
- Why this job: Be at the heart of a dynamic community and make a real impact.
- Qualifications: Strong communication skills and a passion for community engagement.
- Other info: Fixed-term contract covering maternity leave with excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Reporting to the Head of Community, the Community Manager is responsible for:
- Community Experience
- Creating a community within 40 Leadenhall by connecting Occupiers with amenities, our commitments and the 40 Leadenhall Team.
- Engaging with external audiences and stakeholders to establish 40 Leadenhall as an active participant of the wider City of London community.
- Delivering the 40 Leadenhall Social Value Strategy.
- Contributing to the content and management of the 40 Leadenhall App.
- Delivering against the department objectives set out by the Head of Community to enable department performance to be measured.
- Acting as a custodian of the 40 Leadenhall brand to reflect a progressive and engaging image.
- The focus is on people, creating an environment that interests and excites every occupier.
- To develop a community within 40 Leadenhall and create a place where people thrive.
- Communications
- Supported by the Head of Community, ensure the implementation of the 40 Leadenhall Customer Experience Strategy.
- Oversee the Occupier feedback programs, analysing trends and disseminate information across departments to inform strategy and evolve the service offering.
- Delivery of the Social Value Strategy working together with the Sustainability Manager â Executing initiatives, tracking and reporting impact periodically.
- Seek opportunities to support and engage with local community projects and outreach activities.
- Build a network within the relevant business communities in and around 40 Leadenhall to the benefit of the building and occupiers.
- Attend networking events and meetings as and when required in order to support the overall objective for good long lasting relationships with stakeholders.
- Work with the operators of the amenity and retail spaces developing good relationships and support the success of the spaces.
- Deliver a programme of events to support Wellness and Social Value and Sustainability requirements for the 40 LH communities.
- Reporting and Financial
- Provide content for social media campaigns to external creative and communications agencies.
- Ensure all community activities and good news stories are successfully communicated out to the correct audiences via internal and external communication channels.
- Keep the app content up to date with relevant information consistent with the 40 Leadenhall brand, ensuring it is a valued resource for occupiers.
- Have oversight of the annual calendar of occupier and committee meetings and their deliverables to ensure reporting and KPI requirements are met.
- Support with creation of branded documents, presentations and other marketing collateral required by the wider team.
- Relationships
- Ensure programme performance is tracked in line with agreed strategic KPIs and is focused on maximising ROI in terms of delivering wider community engagement and social value initiatives.
- Manage the allocated budget effectively throughout each service charge year.
- Actively maintain relationships with occupiers, operators of the managed services and other stakeholders.
- Effectively manage service partner and appointed agencies relationships.
- Work with other Community managers across the business to share best practice, knowledge and resources across multiple centres where appropriate.
- Qualifications
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Excellent eye for detail and strong ownership mindset.
- Strong organisational and multi-tasking skills.
- Strong time management and prioritisation abilities.
- Confidence in communicating and working to deadlines.
- Intermediate to Advance Microsoft Office skills.
- Workplace app would be advantageous.
- Experience of small to medium scale event management.
- A passion for community and people.
- Understanding of design skills such as Adobe Creative Cloud, Canva.
An exceptional opportunity has arisen for a proactive and engaging Community Manager to join the team at 40 Leadenhall, one of London's most iconic new office developments. This is a fixedâterm contract to cover a period of maternity leave, offering a unique chance to be at the heart of a vibrant and prestigious workplace community.
About 40 Leadenhall: Located in the heart of the City of London's insurance district, 40 Leadenhall is a landmark 34âstorey skyscraper that sets new standards for premium office space. Home to a potential 10,000 occupants, this awardâwinning building is more than just a place to work; it's a progressive and nurturing environment designed to inspire. With a strong commitment to sustainability and wellness, evidenced by its targeted BREEAM Excellent, WELL Platinum and NABERS 5 ratings, 40 Leadenhall boasts an array of worldâclass amenities, including a stateâofâtheâart fitness studio, a 200âseat auditorium, a communal rooftop clubhouse and a variety of retail and dining experiences.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of realâestate and investmentâmanagement services. Our people at JLL are shaping the future of real estate for a better world by combining worldâclass services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningfully and find a place where they belong.
Community Manager - Fixed-Term Contract in Westminster employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Community Manager - Fixed-Term Contract in Westminster
â¨Tip Number 1
Get to know the community! Before your interview, spend some time researching 40 Leadenhall and its surrounding area. Understand the local culture and what makes it tick. This will help you connect with the team and show that you're genuinely interested in creating a vibrant community.
â¨Tip Number 2
Network like a pro! Attend local events or meet-ups related to community management. This not only helps you build connections but also gives you insights into what other community managers are doing. Plus, who knows? You might bump into someone from the 40 Leadenhall team!
â¨Tip Number 3
Show off your creativity! Prepare some ideas for community engagement initiatives or events that could thrive at 40 Leadenhall. Presenting your vision during the interview can really set you apart and demonstrate your passion for the role.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. Itâs a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Community Manager - Fixed-Term Contract in Westminster
Some tips for your application đŤĄ
Show Your Passion for Community: When writing your application, let your enthusiasm for community engagement shine through. We want to see how you connect with people and create vibrant environments, so share any relevant experiences that highlight your passion!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Community Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit into our vision.
Highlight Your Communication Skills: Since strong verbal and written communication skills are key for this role, be sure to showcase these in your application. Whether it's through your cover letter or CV, we want to see clear, engaging, and well-structured writing.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and efficiently, and you'll have access to all the latest updates about the role!
How to prepare for a job interview at JLL
â¨Know the Community Inside Out
Before your interview, dive deep into understanding 40 Leadenhall and its community. Familiarise yourself with the amenities, the Social Value Strategy, and any recent events or initiatives. This will show your genuine interest and help you connect your experience to their goals.
â¨Showcase Your Communication Skills
As a Community Manager, strong communication is key. Prepare examples of how you've effectively engaged with diverse audiences in the past. Whether it's through social media campaigns or face-to-face interactions, be ready to demonstrate your ability to build relationships and convey messages clearly.
â¨Highlight Your Event Management Experience
Since event management is part of the role, come prepared with specific examples of events you've organised. Discuss the planning process, how you engaged participants, and the outcomes. This will illustrate your organisational skills and your passion for creating vibrant community experiences.
â¨Be Ready to Discuss Feedback and Improvement
Understanding and acting on feedback is crucial for this role. Think of instances where you've gathered feedback, analysed it, and implemented changes. This shows that you're proactive and committed to enhancing community engagement and service offerings.