At a Glance
- Tasks: Lead facilities operations for prestigious banking hubs and drive operational excellence.
- Company: Join JLL, a leader in financial services facilities management.
- Benefits: Competitive salary, career growth, and the chance to shape a talented team.
- Other info: Be part of a strategic partnership that shapes the future of banking operations.
- Why this job: Elevate your career while making a real impact in a dynamic environment.
- Qualifications: 5+ years in facilities management with strong technical and leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Facilities Management Account Manager - Banking Hubs Contract
Shape the Future of Financial Services Facilities Management
Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high-profile banking hubs contract—a role where client excellence, operational innovation, and commercial insight converge.
Your Impact
As the trusted advisor and operational leader for this critical contract, you'll be the driving force behind seamless facilities services that enable banking operations to thrive. You'll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You'll Do
- Lead Strategic Client Partnerships
Be the single point of contact your clients rely on. You'll cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives. Your ability to understand client needs and deliver proactive solutions will set you apart. - Drive Operational Excellence
Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. You'll ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations. - Build and Develop Your Team
Lead, mentor, and grow a high-performing facilities team. You'll recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning that empowers your team to deliver outstanding results. - Manage Financial Performance
Take ownership of contract budgets, cost centres, and financial reporting. You'll prepare insightful monthly reports, manage variances strategically, and identify opportunities for cost optimisation without compromising service quality. Handle purchase orders, invoice approvals, and ensure accurate cost allocation across your portfolio. - Ensure Compliance and Mitigate Risk
Navigate the complexities of banking industry regulations, health and safety requirements, and corporate policies with confidence. Lead risk assessments, audit preparations, and compliance reporting while maintaining appropriate documentation and clearances. - Innovate and Improve
Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning for critical banking operations.
What You'll Bring
Experience That Counts
You will need to be technically qualified and be able to demonstrate a minimum of 5 years experience in a similar management position and be able to show extensive understanding of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems (BMS).
Skills That Shine
You're a relationship builder with proven experience managing C-level stakeholders. Your financial acumen includes budget management and P&L responsibility. You excel at project management across multiple service streams and possess solid technical knowledge of building systems, maintenance practices, and facilities technologies. Above all, you understand banking operations and regulatory landscapes. You're also an inspiring people leader who knows how to build, develop, and motivate teams to achieve exceptional outcomes.
Why This Role?
This is more than facilities management—it's strategic partnership at the highest level. You'll lead a high-profile contract within the financial services sector, develop deep expertise in complex multi-site operations, and position yourself as an indispensable advisor to a prestigious banking client. You'll also have the opportunity to shape and grow a talented team while advancing your own leadership capabilities. If you're ready to elevate your career while delivering exceptional results in a dynamic, regulated environment, we want to hear from you.
Technical Account Manager in West Bromwich employer: JLL
At JLL, we pride ourselves on being an exceptional employer that fosters a culture of innovation and excellence within the facilities management sector. As a Technical Account Manager overseeing prestigious banking hubs, you will benefit from a supportive work environment that prioritises professional growth, offers comprehensive training, and encourages collaboration across all levels. Join us to not only advance your career but also to make a meaningful impact in the financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. Highlight your skills in managing client relationships and operational excellence, as these are key for a Technical Account Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Account Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in facilities management and any relevant technical skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with clients and driven operational excellence in your previous positions.
Showcase Your Leadership Skills:As a potential leader in our team, we want to see your ability to mentor and develop others. Include examples of how you've successfully led teams and fostered a culture of excellence in your past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JLL
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of building systems like HVAC, electrical, and plumbing. Be ready to discuss how you've managed these systems in previous roles, as this will show your technical expertise and understanding of the facilities management landscape.
✨Build Rapport with Stakeholders
Since this role involves managing C-level stakeholders, practice how you'll build relationships during the interview. Think of examples where you've successfully engaged with clients or executives, and be prepared to share how you can align facilities strategy with their business objectives.
✨Showcase Your Leadership Skills
Be ready to talk about your experience in leading and developing teams. Share specific instances where you've mentored staff or improved team performance, as this will highlight your ability to foster a culture of excellence and accountability.
✨Demonstrate Financial Acumen
Prepare to discuss your experience with budget management and financial reporting. Bring examples of how you've optimised costs while maintaining service quality, as this will demonstrate your capability to manage financial performance effectively.
