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- Tasks: Be the friendly face that welcomes visitors and colleagues with exceptional customer service.
- Company: Join JLL, a diverse employer committed to inclusivity and the LGBTQ+ community.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Create memorable experiences and build relationships in a vibrant workplace culture.
- Qualifications: 1-3 years in hospitality or customer service; corporate experience is a plus.
- Other info: Flexible shifts available; must be available 40 hours per week.
The predicted salary is between 24000 - 36000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Welcome Host
What this job involves:
The Welcome Host is responsible for delivering a memorable visitor and colleague experience through face to face engagement, proactive communication and exceptional customer service.
The hosts will provide friendly, knowledgeable and courteous first impressions to guests. This role is our first engagement opportunity with our clients and visitors, we want each welcome to have memorable impact, whether it be a daily interaction or a one off event.
The Welcome hosts own service delivery and operations in their areas of responsibility, proactively anticipating the needs of clients and visitors.
Our Welcome host team ensures a seamless consistent level of service is provided at every user touchpoint. We want to create moments that matter. If you come from a hospitality, cabin crew, hotels, retail, reception, corporate front of house background, or have a strong passion for 5-star customer service – we want to hear from you!
What your day-to-day will look like:
Customer Service & Communications
Visitor Management
Conference and Meeting Room Booking Management
Administrative Duties
Candidate Qualifications
Hours of Operation
Experience
Skills
#LI-JA1
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Welcome Host employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host
✨Tip Number 1
Familiarise yourself with the company culture at JLL. Understanding their values, especially around inclusivity and customer service, will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through role-playing or volunteering, demonstrating your ability to create memorable experiences will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of JLL. Engaging with them can provide insights into the role and the company, and they might even share tips on how to impress during the hiring process.
✨Tip Number 4
Prepare specific examples of how you've delivered exceptional customer service in the past. Being able to articulate these experiences clearly will demonstrate your suitability for the Welcome Host position.
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, or any related fields. Emphasise skills that align with the role, such as communication, organisation, and a proactive approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific experiences where you created memorable moments for clients or colleagues, demonstrating your suitability for the Welcome Host role.
Showcase Your Personality: Since this role requires a friendly and engaging personality, let your character shine through in your application. Use a conversational tone and express your enthusiasm for creating positive experiences for visitors and colleagues.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Welcome Host position, such as strong verbal and written communication, attention to detail, and the ability to manage multiple tasks efficiently. Provide examples of how you've used these skills in past roles.
How to prepare for a job interview at JLL
✨Showcase Your Customer Service Skills
As a Welcome Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to create memorable interactions. This will demonstrate your ability to deliver inspired service.
✨Be Personable and Engaging
Your personality matters! Practice being friendly and approachable during the interview. Use positive body language and maintain eye contact to convey your enthusiasm for the role and your passion for hospitality.
✨Understand the Company Culture
Research JLL and their commitment to inclusivity and exceptional service. Be ready to discuss how your values align with theirs and how you can contribute to creating a welcoming environment for all visitors and colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various visitor scenarios. Think of specific situations where you successfully managed challenges in customer service, and be ready to share those stories.
