Contractor Supervising Officer in Washington

Location: Washington, Tyne and Wear NE37 (client site Rolls‑Royce)

Hours: 40 Monday to Friday

Responsibilities

• Ensure all contractors and visitors to site are properly managed in accordance with local procedures and that contractors work per their RAMS and all other applicable policies.
• Manage all subcontractor works delivered across the site safely and in accordance with the client subcontractor control process.
• Act as liaison between subcontractors, JLL and the client, ensuring excellent communication before, during and after works.
• Serve as appointed person for sub‑disciplines depending on experience and competency (training provided where required).
• Manage all required isolations with suitable trained authorised persons.
• Manage sign‑in/out process.
• Conduct pre‑start meetings with all contractors and sub‑contractors.
• Issue compliance paperwork to allow contractors to operate on the client site safely and submit RAMS.
• Ensure all managed contractors are set to work correctly and safely, reviewing all areas of specific risk and ensuring appropriate barriers or signage are in place before job start.
• Attend daily interface meetings discussing planned works.
• Maintain the contractor attendance board and sign‑in/sign‑out log.
• Engage with and inform all stakeholders of works being controlled, coordinating planned works with other stakeholders.
• Ensure all instructions are fully understood by contractors prior to works commencing.
• Carry out periodic inspections of all contractors’ works, review and assure their performance.
• Inform the infrastructure maintenance manager of any safety or quality issues discovered.
• Report incidents and near misses in line with company procedure and assist with investigations as necessary.
• Engage with the central SME team to coordinate compliance‑related tasks on site.
• Manage the delivery of small works schemes on site.
• Perform duties of working at height as responsible person.
• Manage and mentor the CSO team, arranging training as required.
• Drive operational excellence and meet KPI and SLA performance.
• Proactively manage health and safety performance by carrying out regular site inspections and safety walks and engaging with your team and contractors.
• Ensure legislative compliance in relation to health and safety for all activities.
• Build and maintain excellent working relationships with the client, the IFM team and wider stakeholders.
• Assist the IM and FM with day‑to‑day supervision of the site IM team.
• Understand and comply with health and safety legislation, policies and procedures.
• Lead by example, always demonstrating and promoting good health and safety management.
• Attend and participate in training and appraisal activities as required.
• Undertake additional duties in line with capabilities as required.
• Be expected to travel across other sites in North England.

Person Specification

• Excellent customer communication skills, both written and verbal.
• Proven track record for managing contractors and subcontractors, preferably in Hard FM commercial or industrial properties.
• Relevant professional, technical or management qualifications and experience, with ability to lead large teams effectively.
• Confident team player with good communication skills; able to instruct, control contractors, intervene, and challenge actions or behaviours when required; good time and people management.
• Good ambassador for the company and colleagues.
• Focused, driven, and with a desire to succeed, overcome problems and improve processes.

Required Knowledge and Skills

• Excellent knowledge of M&E building services and industry best practice.
• Excellent knowledge and track record in QHSE/ Risk management.
• Excellent organisational skills.
• Good knowledge and clear understanding of relevant legislations.
• Knowledge of permits and SSOWs.
• A clean UK driver’s licence with access to a vehicle.

Preferred Qualifications

• IOSH qualification.
• NEBOSH National General Certificate.
• SMSTS.
• Asbestos awareness.
• Working at Height and fall protection systems training.
• Hot Work Training.