Jones Lang LaSalle (JLL) in Birchwood, Warrington, is recruiting an operations lead to steer the HSBC JLL Account's customer experience centre. You will coordinate scheduling, support team communication, and ensure client escalations are resolved promptly in line with JLL standards.
The role requires strong IT literacy, excellent communication, and the ability to lead a small team. You will liaise with WE&O managers, HSBC branches, and drive SLA/KPI performance.
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Customer Experience Centre Lead - Engineering Operations in Warrington employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
