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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch operational excellence across UK sites.
- Company: Join JLL, a diverse employer committed to the LGBTQ+ community.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of transformative initiatives that impact workplace culture and client relationships.
- Qualifications: Extensive facilities management experience and strong leadership skills required.
- Other info: Manage a £45m portfolio while fostering a culture of excellence and sustainability.
The predicted salary is between 54000 - 84000 £ per year.
What this job involvesThe UK Workplace Lead is an integral role for delivering the day‐to‐day operational management of UK site operations through a team of dedicated site leads. The client is mid‐way through a transformation programme and the role‐holder will need to demonstrate a deep understanding of operational delivery supported by SMEs in a matrix structure, experience with change management, possess high levels of emotional intelligence and experience leading a high‐performing team. Working with a partnership ethos with our client on executing their strategy and supporting your team, anticipating and meeting the needs of the team and client to ensure a consistent and elevated level of service. The role will provide support to the EMEA Account Director.
Client/Stakeholder Management
Understand the client strategy and environment demonstrating awareness and sensitivity
Build strong relationships with key client and JLL stakeholders across the account. Collaborative working and solutioning with your client stakeholders and global SMEs.
Timely communication of issues, actions and results in real‐time to the appropriate stakeholders
Develop, gain consensus for, and implement operational changes across the portfolio of sites considering potential differences by site.
Responsibility for meeting KPI\’s and SLA\’s defined within the contract
Operations Management
Having a thorough understanding of operational activities leveraging subject matter experts in a matrix structure.
Maintain regular contact with the Site Teams; advise and support on site issues, incidents, escalations and innovations.
Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL adopting and instilling a continuous improvement mindset.
Lead the sites to ensure optimal operations. Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
Detailed knowledge of the Vested contract MSA/MVA & escalates scope changes / scope creep with potential to impact to MSA/MVA Procurement & Vendor Management, ensuring Change Control documentation is completed as necessary.
Ensure all contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
Develop a close working relationship with all vendors under the role holder\’s control to ensure they fully understand the Client culture and are made to feel part of a One team delivering a high‐quality service to the client and JLL.
Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.
Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.
Financial Management
Financial management including budget management and governance of £45m. Empowering ownership of site budgets with site teams and supported by EMEA Finance team.
Encourage a robust and thorough understanding of costs to identify savings opportunities alongside associated risk of change.
Ensure team processing and controlling of purchase orders, invoices and work orders.
Team and People Management
Supporting the JLL Account Director to drive initiatives across the account.
The Regional Workplace Leader is responsible for the management, supervision, and professional development of all direct reports and their teams.
Conduct periodic formal and informal performance evaluations via Workday.
Develop training programs, succession plans and career paths within an organisation structure of 75 employees including 7 direct reports.
HSE, Risk, Security & Quality Management
Ensure all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for HSSE working alongside the UK HSSE Lead.
Acting as go‐to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.
Competencies & Experience Required
Ability to lead and manage direct reports and diverse team.
Proven ability to guide and coach team members.
Excellent management, written, verbal communication and interpersonal skills.
Self‐motivation and organisational skills to complete projects in a timely manner.
Change management skills.
Leads with empathy and respect.
Proven track record of delivering training and implementing standards.
Strong financial acumen.
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UK Workplace Lead employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Workplace Lead
✨Tip Number 1
Familiarise yourself with JLL's values and mission, especially their commitment to inclusivity and the LGBTQ+ community. This will help you align your approach during interviews and demonstrate that you share their vision.
✨Tip Number 2
Research the latest trends in facilities management and workplace transformation. Being knowledgeable about current innovations and best practices will allow you to speak confidently about how you can contribute to JLL's operational excellence.
✨Tip Number 3
Network with professionals in the facilities management sector, particularly those who have experience with multi-site operations. Engaging with industry peers can provide insights and potentially valuable connections that may help you stand out.
✨Tip Number 4
Prepare to discuss specific examples of how you've led teams through transformation initiatives in the past. Highlighting your leadership style and success stories will showcase your ability to manage change effectively, which is crucial for this role.
We think you need these skills to ace UK Workplace Lead
Some tips for your application 🫡
Understand the Job Requirements: Carefully read through the job description for the UK Workplace Lead position at JLL. Make sure to highlight your relevant experience in operational management, team leadership, and financial oversight in your application.
Tailor Your CV: Customise your CV to reflect the competencies and experiences mentioned in the job description. Emphasise your background in facilities management, transformation initiatives, and strategic thinking to align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your skills and experiences make you a perfect fit for driving operational excellence and managing a high-performing team.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your ability to lead teams, manage budgets, and implement successful operational strategies. Use metrics where possible to quantify your impact.
How to prepare for a job interview at JLL
✨Understand the Client's Strategy
Before the interview, make sure to research JLL and their client strategies. Familiarise yourself with their transformation initiatives and operational excellence goals. This will help you demonstrate your alignment with their objectives during the conversation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Discuss how you've motivated staff, developed training programmes, and fostered a culture of continuous improvement. This is crucial for a role that involves managing a large team.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial oversight. Highlight any specific instances where you've identified cost-saving opportunities or managed significant portfolios, as this role involves overseeing a £45m budget.
✨Emphasise Communication and Relationship Building
Since the role requires strong stakeholder management, prepare to talk about how you've built relationships with clients and partners in the past. Share examples of how effective communication has led to successful project outcomes and enhanced service delivery.
