UK Workplace Lead

The UK Workplace Lead is an integral role for delivering the day‑to‑day operational management of UK site operations through a team of dedicated site leads. The client is mid‑way through a transformation programme and the role‑holder will need to demonstrate a deep understanding of operational delivery supported by SMEs in a matrix structure, experience with change management, possess high levels of emotional intelligence and experience leading a high‑performing team. Working with a partnership ethos with our client on executing their strategy and supporting your team, anticipating and meeting the needs of the team and client to ensure a consistent and elevated level of service. The role will provide support to the EMEA Account Director.

Client/Stakeholder Management

• Understand the client strategy and environment demonstrating awareness and sensitivity.
• Build strong relationships with key client and JLL stakeholders across the account.
• Collaborative working and solutioning with your client stakeholders and global SMEs.
• Timely communication of issues, actions and results in real‑time to the appropriate stakeholders.
• Develop, gain consensus for, and implement operational changes across the portfolio of sites considering potential differences by site.
• Responsibility for meeting KPI’s and SLA’s defined within the contract.

Operations Management

• Having a thorough understanding of operational activities leveraging subject matter experts in a matrix structure.
• Maintain regular contact with the Site Teams; advise and support on site issues, incidents, escalations and innovations.
• Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL adopting and instilling a continuous improvement mindset.
• Lead the sites to ensure optimal operations.
• Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
• Detailed knowledge of the Vested contract MSA/MVA & escalates scope changes / scope creep with potential to impact to MSA/MVA.
• Procurement & Vendor Management, ensuring Change Control documentation is completed as necessary.
• Ensure all contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
• Develop a close working relationship with all vendors under the role holder’s control to ensure they fully understand the Client culture and are made to feel part of a One team delivering a high‑quality service to the client and JLL.
• Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.
• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.

Financial Management

• Financial management including budget management and governance of £45m.
• Empowering ownership of site budgets with site teams and supported by EMEA Finance team.
• Encourage a robust and thorough understanding of costs to identify savings opportunities alongside associated risk of change.
• Ensure team processing and controlling of purchase orders, invoices and work orders.

Team and People Management

• Supporting the JLL Account Director to drive initiatives across the account.
• The Regional Workplace Leader is responsible for the management, supervision, and professional development of all direct reports and their teams.
• Conduct periodic formal and informal performance evaluations via Workday.
• Develop training programs, succession plans and career paths within an organisation structure of 75 employees including 7 direct reports.

HSE, Risk, Security & Quality Management

• Ensure all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for HSSE working alongside the UK HSSE Lead.
• Acting as go‑to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.

Competencies & Experience Required

• Ability to lead and manage direct reports and diverse team.
• Proven ability to guide and coach team members.
• Excellent management, written, verbal communication and interpersonal skills.
• Self‑motivation and organisational skills to complete projects in a timely manner.
• Change management skills.
• Leads with empathy and respect.
• Proven track record of delivering training and implementing standards.
• Strong financial acumen.