UK Communications & Change Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies shape the future of real estate by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

In this role, you will lead and deliver comprehensive work transformation projects for JLL Work Dynamics clients. Day-to-day, you'll be hands-on with change management initiatives while developing strategic communications and enablement programs that support organisational evolution. You'll be responsible for crafting and executing integrated communication & change strategies that help our client optimise their workplace ecosystems—from physical environments to digital tools to cultural practices. Your work will guide our client as they embrace new ways of working, whether implementing hybrid work models, adopting collaboration technologies, or redesigning spaces to support evolving business needs. This position sits at the intersection of workplace strategy, organisational psychology, and technology enablement, allowing you to shape how leading organisations create more dynamic, productive, and engaging work experiences for their people.

Overview of Role:

• Lead and deliver change management projects associated with new workplaces, new or hybrid ways of working, and relocation programs.
• Create and deliver written communications and high-quality presentation materials.
• Lead executive interviews and facilitate stakeholder workshops.
• Design staff sentiment surveys and analyse data / insights from engagement activities.
• Be innovative in all aspects of motivating change engagement for our clients.
• Demonstrate leadership and actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success.

Role & Responsibilities:

• Strategy development: Work closely with account leadership and all service lines leads to create communications plans and campaigns that help deliver the account’s goals (including plans for transformation), drive globally consistency.
• Advise and support country and service line leads on bringing the best of JLL to the client: JLL research and events, developing stories to demonstrate the value being added, speaking the language of the client, maximising engagement opportunities.
• Work in partnership with the client comms lead to create and deliver external comms plans and internal stakeholder management plans to enhance the reputation of the Workplace Experience teams.
• Develop and share templates to help the Workplace Experience Team communicate to the client’s employees professionally and on brand.
• Develop and deliver comms training for the Workplace Team and other account team members to communicate in the language of the client and with a tone consistent with the Human Experience JLL is delivering.

Process Improvement: Continuously evaluate and improve the communication and change process to increase efficiency, and enhance overall transformation performance. Implement best practices and tools to streamline across all sites and region. Create compelling content for multiple channels including newsletters, intranet updates, presentations, and executive briefings. Manage Workplace & Event feedback collection and response processes to ensure continuous improvement. Produce high-quality written materials including case studies, success stories, and service highlights. Maintain brand consistency across all communications materials for both JLL and HSBC standards. Manage content calendars and ensure timely delivery of all communications deliverables.

Required Skills and Experience:

• Educated in Communications, PR, Marketing, Business or related field.
• Qualifications in Change or Project Management, Communications, desirable but not essential.
• Superior communication skills (verbal, written and visual communication).
• Strong analytical and project management abilities.
• People and stakeholder management experience in a consulting environment is desirable.
• Strong skills in PowerPoint and other digital communication tools.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!