Technical Services Manager in Thatcham

Overview

Role location: Maidenhead, Slough & Sittingbourne.

Provision of all-round engineering support, maintaining the systems within the London and regional portfolio and mobilising new contracts as they arise.

Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.

The Contract Delivery Manager is responsible for managing engineering teams, acting as a coordination point for day-to-day activities on the portfolio between the team, specialist service partners and project works, ensuring that personnel conduct is safe, professional and conscientious.

Responsible for ensuring that all activities (PPM, reactive tasks and breakdowns) within the portfolio are known and carried out with due regard to Health and Safety, maintaining uptime criteria and appropriate manning levels.

Maintain excellent standards of response to plant failures, completion of assigned work, and ensuring abnormal operating conditions and housekeeping issues are dealt with proficiently.

Responsibilities

• Develop and maintain excellent client relationships at all levels.
• Plan, co-ordinate and execute quarterly business reviews (QBR) for the region.
• Act as point of escalation for all engineering matters in the region, working closely with the Senior FM's.
• Build and oversee audit and quality management procedures for all areas of contract delivery, working with the Property and Engineering team to close out audit actions; act as POC/support for site engineering audits.
• Oversee planned and reactive maintenance for all assets identified within the client’s CAFM system in accordance with an agreed maintenance regime; ensure sub-contractors are pre-qualified to complete the required works.
• Collaborate with Engineering Managers to analyse PPM and asset information to identify opportunities for efficiency, cost savings, and growth through extra services/offerings.
• Support Engineering Managers ensuring all compliance is up to date; act as POC for site compliance logs/books and ensure they are updated and available for inspection; manage risk closure times for premises.
• Coordinate required statutory inspections with the client.
• Ensure internal audits are completed in line with Integral policies.
• Provide sub-contractor control for the site-wide FM operation.
• Analyse service failures and implement resilient remedial works.
• Maintain a consistent level of service delivery in accordance with contract SLAs and KPIs; monitor and close monthly PPM works orders and address risks promptly.
• Provide quarterly contractual financial reporting.
• Oversee project team delivery to ensure completion certificates are provided and invoices raised in a timely manner.
• Monitor and manage Work in Progress to keep works within budget.
• Report to the Account Director on the financial position and contract provisions for the site.
• Ensure parts required are clearly stated and any engineering obstacles are communicated to customers.
• Support site sustainability requests and tasks.
• Identify shortfalls or extra labour requirements to meet SLA.
• Act as central coordinator for near misses, incidents and accidents for the area.
• Ensure all training is completed as per contract requirements.

Qualifications

• Strong experience in a management role in the Building Services industry.
• Strong communication skills and ability to deal with all levels of staff or difficult situations.
• Ability to operate and investigate CAFM systems.
• Technical understanding of HVAC systems.
• IOSH accredited.
• Excellent professional presence with strong written and oral communication skills.
• Ability to lead, motivate and direct a team of technicians/operatives.
• Work under pressure with strong organizational and time management skills to facilitate involvement in multiple projects.
• Pro-active in achieving the highest standard of operation.
• Process-driven with an orientation towards continuous process improvement.
• Experience working in a hard FM biased services delivery organisation.
• Expert skills in MS Office applications and MS Share Point.
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