At a Glance
- Tasks: Lead a dynamic engineering team and ensure top-notch facility operations.
- Company: Join JLL, a leader in the real estate sector with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Be part of a supportive team that values safety and excellence.
- Why this job: Make a real impact in a prestigious environment while developing your leadership skills.
- Qualifications: 5-10 years in facilities or construction management with strong client-facing skills.
The predicted salary is between 50000 - 65000 £ per year.
JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.
Team Leadership & Management
- Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements.
- Conduct performance appraisals for direct reports and set clear individual objectives.
- Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support.
- Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety.
- Deliver monthly toolbox talks and safety awareness programs to keep workforce updated.
System Operations & Technical Management
- Operate all facility systems competently and efficiently, making improvement recommendations.
- Control all MEP assets and building systems operations in compliance with statutory regulations.
- Monitor CAFM systems within SLA/KPI requirements.
- Ensure technical and legislative updates are communicated and implemented by the engineering team.
Compliance & Risk Management
- Conduct regular supervisory health and safety inspections and logbook audits.
- Handle critical incident reporting, near-miss documentation, and after-action reviews.
- Carry out site supervisory visits to ensure work quality meets required standards.
- Review RAMS, competencies and permits sourced by the admin team.
Client & Stakeholder Relations
- Serve as primary contact for engineering matters with site teams.
- Attend and deliver weekly operations meetings in a professional manner.
- Take ownership of client needs and maintain good customer communications.
- Build stable relationships through proactive engagement.
Performance Management & Reporting
- Prepare information for monthly engineering reports.
- Ensure contract efficiently meets all SLA and KPI requirements.
- Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations.
Vendor & Supply Chain Management
- Ensure specialist vendor visits are properly prepared and approved by site management.
- Review technical quotes before submission for approval.
- Source quotes and organize works under Technical Manager threshold.
- Manage critical spares inventory including stock registers and monthly audits.
Emergency Response & Flexibility
- Participate in site escalation processes including on-call emergency response.
- Work flexible schedules including extended/non-standard hours as needed.
- Serve as first point of contact for helpdesk and allocation desk for resource/technical issues.
- Provide written incident reports and prepare basis for remedial work quotes.
Experience Background:
- 5-10 years' field experience in facilities or construction management.
- Progression from technical/supervisory roles into project management.
- Track record in high-end commercial, corporate, or events environments.
- Experience executing work with minimal disruption to premium operations.
Key Attributes:
- Autonomous delivery capability in pressured environments.
- Client-facing professionalism representing JLL's brand.
- Discretion in high-profile commercial settings.
- Ability to balance technical delivery with relationship management.
- Understanding of sophisticated client expectations.
Technical Helpdesk Manager employer: JLL
JLL is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation meets professionalism. With a strong emphasis on employee growth, JLL provides comprehensive training and development opportunities, ensuring that team members can advance their careers while contributing to a culture that prioritises safety and excellence. The collaborative atmosphere fosters strong relationships with clients and colleagues alike, making it a rewarding place for those seeking meaningful employment in the facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Helpdesk Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching JLL and understanding their values and operations. Tailor your responses to show how your experience aligns with their needs, especially in team leadership and client relations. We want to see that you can represent our brand with professionalism!
✨Tip Number 3
Showcase your technical skills during interviews. Be ready to discuss specific examples of how you've managed MEP assets or improved facility systems. This is your chance to shine and demonstrate your expertise in a way that resonates with the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Technical Helpdesk Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Helpdesk Manager role. Highlight your relevant experience in facilities or construction management, and don’t forget to showcase your leadership skills and client-facing professionalism.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for JLL. Mention specific experiences that align with the job description, especially around team management and technical operations.
Showcase Your Achievements:When detailing your work history, focus on achievements rather than just duties. Use metrics where possible to demonstrate how you’ve met or exceeded SLA and KPI requirements in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at JLL
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to facilities management and MEP systems. Be ready to discuss specific examples from your past experience where you've successfully managed these systems or led a team in a high-pressure environment.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in team leadership and performance management. Think of instances where you've conducted appraisals, set objectives, or promoted a safety-first culture. Highlight how you’ve built relationships with your team and clients.
✨Understand the Company Culture
Research JLL’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding client-facing professionalism and discretion in high-profile settings. This will show that you’re not just a fit for the role, but also for the company.
✨Prepare for Scenario Questions
Anticipate questions about handling critical incidents or managing vendor relationships. Think through your approach to problem-solving and be ready to share specific examples that demonstrate your ability to manage emergencies and maintain service levels under pressure.
