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- Tasks: Handle inbound calls and ensure smooth communication across multiple departments.
- Company: Join JLL, a leading name in the real estate industry.
- Benefits: Full-time hours, competitive salary, and a supportive team environment.
- Why this job: Be the voice of JLL and enhance customer experiences every day.
- Qualifications: Experience in call centres and excellent communication skills are essential.
- Other info: Dynamic role with opportunities for growth in a vibrant workplace.
The predicted salary is between 30000 - 42000 £ per year.
Being one of the leading companies in the real estate industry, JLL handles a high volume of telephone enquiries. You will be part of the JLL CRE Workplace Team, working on the customer‑focused switchboard and servicing multiple lines of business within JLL UK. You will work within a back‑office team, based in Birmingham but handling enquiries for the whole of the UK. This role focuses on the client journey and the smooth handling of telephone enquiries. A typical call lasts between 10 seconds and 1 minute, with a volume of about 150 calls per day. This is an on‑site, full‑time role, working 40 hours a week from 8:30am to 5:30pm, Monday to Friday.
Responsibilities
- Primary task: answer all inbound calls and ensure appropriate qualification and distribution.
- Answer inbound calls on behalf of multiple JLL departments, establish the nature of the call, qualify the caller, capture key information, load information onto CRM software, and pass the lead to the relevant department.
Requirements
- Positive, proactive attitude.
- Highly resilient.
- Hardworking.
- Experience of telephone-based contact centre work is required.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Adequate knowledge of Microsoft Office applications.
- A high degree of integrity, suitable to the JLL brand, is required.
- Experience within the property industry is desirable, but not required.
Switchboard Operator employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Get to know the company! Research JLL and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, concise, and friendly – just like you would be on the job!
✨Tip Number 3
Network like a pro! Connect with current or former JLL employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the switchboard operator role. You never know who might give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join the JLL team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling calls and communicating effectively, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can convey information efficiently.
Highlight Relevant Experience: If you've got experience in a telephone-based contact centre or customer service, shout about it! We want to see how your background aligns with the responsibilities of the Switchboard Operator role, so don’t hold back on those details.
Be Positive and Proactive: Your attitude matters! In your application, let us know how you approach challenges with a positive and proactive mindset. Share examples that showcase your resilience and hard work, as these traits are key for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at JLL!
How to prepare for a job interview at JLL
✨Know Your Stuff
Familiarise yourself with JLL and its services. Understand the role of a Switchboard Operator and how it fits into the customer journey. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Practice Makes Perfect
Since you'll be handling a high volume of calls, practice your phone etiquette. Role-play with a friend or family member to simulate the types of calls you might receive. Focus on being clear, concise, and friendly – it’s all about making a great first impression!
✨Show Off Your Skills
Highlight your experience in telephone-based contact centre work during the interview. Be ready to share specific examples of how you've handled challenging calls or provided excellent customer service in the past. This will demonstrate your capability and resilience.
✨Be Proactive and Positive
JLL values a positive and proactive attitude, so make sure to convey this during your interview. Share instances where you've gone above and beyond for customers or colleagues. A can-do attitude will resonate well with the interviewers!
